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Ensign
Join Date: Jun 2012
Posts: 5
Ok, so after reluctantly merging my account I've attempted to buy my first batch of Zen. I say attempted because it's been over 10 hours and it's still being "review"-ed. I didn't mind the C-store before. It's payment method was modern and every time I bought credits, they were instantly given to me.


Now i get this Zen crap, taking well over 10 hours to process my my purchases. I don't see how these guys can stay in business like this. Next time I will just buy the physical cards in the store... But even then I've read in the forums of their other fp2 games and have read their posts where people bought the physical cards you pay for with cash, then redeem the codes: They too are given the "processing" run around.

How many of you have bought Zen using your credit card, and how long did it take to receive your Zen? I didn't want to use Paypal, google checkout or any other processor, so I chose "credit card" though they forced me to use moneybrooker in the end. Very upsetting experience!

I'm aware that there are TONS of threads identical to this one, but hey I say keep the new threads coming. Not that it will do any good though, but at least get the word out on how horrible this system is!

Last edited by revenger681; 06-23-2012 at 10:05 AM.
Captain
Join Date: Jun 2012
Posts: 2,007
# 2
06-23-2012, 10:12 AM
Quote:
Originally Posted by revenger681 View Post
I'm aware that there are TONS of threads identical to this one, but hey I say keep the new threads coming. Not that it will do any good though, but at least get the word out on how horrible this system is!
Actually that just ticks off those here in the forums trying to help out or trying to get help. Plus it just wastes the time of the volunteer moderators who are stuck in the middle of all this as they now have to take the time to combine all these together.

Do you even see any devs or staff members in here?
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Empire Veteran
Join Date: Jun 2012
Posts: 1,175
# 3
06-23-2012, 10:54 AM
I bought my first Zen yesterday. The wait wasn't as long (a few hours), but it was waaaaay too long when compared to instantaneous purchase and receipt of CP.
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Career Officer
Join Date: Jun 2012
Posts: 401
# 4
06-23-2012, 10:57 AM
subsequent purchases will be near instant. it is usually only the first one that takes a bit longer.

<< over 3 years dealing with pwe zen purchases.

In Game: @Liath | STO Join Date: Jan 2012 | PWE Join Date: Feb 2009
Captain
Join Date: Jun 2012
Posts: 516
# 5
06-23-2012, 11:00 AM
I did my purchase through paypal and didn't have a wait. Probably because it's basing it off my purchase history.

If you're buying through the "credit card" method, it's probably your "first time" purchase and is going through risk management hoops.

It's probably taking a while because its being done by hand (making sure your stuff is good to go) because the usual automated alternative to making sure your credit card is valid or not fraudulent is a 1 time small purchase amount, ex $1. And I'd hate to see what kind of xenophobic poopoo would come about if they did it that way.

But more likely that a F2P crowd wouldn't be down with it. Trying to be all risk free and all
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Ensign
Join Date: Jun 2012
Posts: 3
# 6
06-23-2012, 07:41 PM
Seeing as PWE don't work weekends, your ZEN might not come through until Monday, if it hasn't already. It's only for the first purchase though, any purchase after that is usually instant.
Career Officer
Join Date: Jun 2012
Posts: 39
# 7
07-01-2012, 02:44 PM
Quote:
Originally Posted by shiiken View Post
Seeing as PWE don't work weekends, your ZEN might not come through until Monday, if it hasn't already. It's only for the first purchase though, any purchase after that is usually instant.
It's my 3rd transaction so I'm hoping they will be quick sharp on the morrow... I'm plumping for a ship purchase in the sale and won't be impressed if I miss out because of their business model.
Ensign
Join Date: Jun 2012
Posts: 9
# 8
07-01-2012, 05:45 PM
Quote:
Originally Posted by thelunarboy View Post
It's my 3rd transaction so I'm hoping they will be quick sharp on the morrow... I'm plumping for a ship purchase in the sale and won't be impressed if I miss out because of their business model.
In the same boat you are. Wish they would have told us about this problem/procedure ahead of time.
Captain
Join Date: Jun 2012
Posts: 867
# 9
07-01-2012, 07:56 PM
I have been using the PWE Cards to get the points and there was No problem getting the zen or transferring them to STO. No wait I typed in the numbers and the points were there. Only down side is I cant find any over $20, So if I wanted to buy in bulk for the extra ones I cant do it. as you can only input one card at a time.

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Commander
Join Date: Jun 2012
Posts: 374
# 10
07-02-2012, 04:41 AM
how redicoulus.. now i have to wait. wow, awesome. just (finally after endless boring hours in STO) i completed my level 50 klink and i cant do **** because i have to wait for ******n zen. how i hate that.
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