If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
Basically this. I used to handle support tickets myself at an old job of mine. We were completely shut down on weekends, across the board. Unless the boss felt like logging-in out of boredom, everything waited 'til Monday morning.
As I understand it, that's pretty much standard fare unless there's a retail storefront somewhere, which the vast majority of software businesses don't have.
One of the support forums I moderated way back when, the software company rolled out updates on friday afternoon.
And then left until monday morning.
And I seem to recall my google adsense verification involved getting a postcard in the mail and having to type in what was printed out on the card.