Ensign
Join Date: Jul 2012
Posts: 1
# 51 corruptos e ladroes
07-05-2012, 06:10 PM
: D corrupts steal accounts i not have mail for reactive my account why? is for steal players?
Captain
Join Date: Jun 2012
Posts: 2,007
# 52
07-05-2012, 07:18 PM
Quote:
Originally Posted by adderdin View Post
Half an hour should be enough for an automated system to send few digits right?
Actually no.

If an email doesn't go through on the first try, the server sending the email should try again after about an hour.

Anything quicker on the retry is seen as abuse.

Way back in 2002 a certain email service set their retry to every minute. And promptly got blackballed because of it.
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Ensign
Join Date: Jul 2012
Posts: 1
# 53 "Account verification"
07-05-2012, 09:47 PM
Ok so i tried to log in and I got hit with a window saying that a one-time code was sent to my email and I ahd to put it in in order to play... I never got this email, HELP?
Lt. Commander
Join Date: Jun 2012
Posts: 145
# 54 Account Guard Hacked?
07-06-2012, 12:11 AM
I go to log in today and I get stopped by something called "account guard". It emails me and has me send in a special code before I can login. I hate this, so I try to find a way to turn it off, when I get back to the game, it says that the administrators have emergency shut down all logins!

I sent in a support ticket already out of habit, not that it will help. Has this happened to anyone else? I'm trying to determine if this was some sort of phishing attempt or if this really came from PWE. Why are the logins shut down?

...and how do I get rid of this account guard crap??
HTTP://RABIDPANDARANCH.COM/images/grazcity.png
Join Date: Sep 2008


CHANGE THE FORUMS BACK !!!
Lt. Commander
Join Date: Jun 2012
Posts: 162
# 55
07-06-2012, 12:20 AM
You go into your email, copy the code, and paste it into the game client. ALL DONE!
Career Officer
Join Date: Jun 2012
Posts: 6,019
# 56
07-06-2012, 12:22 AM
http://crypticstudios.com/accountguard
NO to ARC!

Season 9.5 = STO's NGE is Here! Welcome to the Grind!

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Lt. Commander
Join Date: Jun 2012
Posts: 145
# 57
07-06-2012, 12:26 AM
from the link:
Quote:
Q: Can I opt out of Account Guard?top

A: Yes. When you're logged into the Billing Portal, click "Main Menu" to navigate to the main menu, then click "Manage Account Guard". From there you can Disable or Re-Enable account guard, or delete individual Saved Clients and Saved Browsers so they won't be remembered.

I still can't login...but i think they are doing maintainance.


How do i turn this account guard off? I do not have a "Billing Portal" or if I do, I have no idea how to find it. I don't appreciate them using my browser info or computer name either. When I named my computer, I didn't do it so that the info could be used to keep me from logging into STO at some later date. Why do they do this to people?
HTTP://RABIDPANDARANCH.COM/images/grazcity.png
Join Date: Sep 2008


CHANGE THE FORUMS BACK !!!

Last edited by woghd; 07-06-2012 at 12:31 AM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 201
# 58
07-06-2012, 12:27 AM
You can't.............
STOP THE
Quote:
Originally Posted by tacofangs View Post
We planned on doing it next weekend, but then we saw your post and were like, "Dude, we should totally move that up a week! Tee Hee!"
Rihannsu
Join Date: Jun 2012
Posts: 3,711
# 59
07-06-2012, 12:32 AM
Quote:
Originally Posted by jam062307 View Post
You can't.............
You can. contact billing and they can deactivate it for you if you dont want it.

House of Cards - Lvl 46 Fed mission
Lt. Commander
Join Date: Jun 2012
Posts: 145
# 60
07-06-2012, 12:37 AM
I am at https://billing.perfectworld.com/

and I see nothing about Account Guard.
I *did* send in a ticket, for whatever little thats worth. Thanks guys.
HTTP://RABIDPANDARANCH.COM/images/grazcity.png
Join Date: Sep 2008


CHANGE THE FORUMS BACK !!!
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