Ensign
Join Date: Jul 2012
Posts: 8
Hi folks,

Been told to make a new thread for this, so here goes.

I bought the Excelsior Tier 3 skin back last time I played STO, but now after returning, merging my perfect world & cryptic accounts, then rolling a new toon - he doesn't have access to it.
Pretty naff, as the tier 3 cruiser is rubbish looking IMO.

One very odd thing is I have apparently got the Imperial Class ship costume unlocked across my account, yet I've never had a toon at that high a level?!

This issue aside, I'm really enjoying my return to STO, all my old gripes are long gone.

I've now submitted a support ticket, but seeing some other threads across the forums I don't hold out much hope...
Captain
Join Date: Jun 2012
Posts: 2,007
# 2
07-08-2012, 09:11 AM
Afraid the support ticket is the only way that it's going to be resolved. They;re going to have to look at the transaction record and see what;s going on.

There's a couple threads though where folks have lot slots and other features during the merge. Like you I don;t recall any of them being resolved though although I don't recall anyone stating that they flat out didn't get it resolved.

Good luck to you.
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Took 20 minutes to get that screencap and her arm is still doing through the armrest
Dr. Mike's Steak Dinner

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Ensign
Join Date: Jul 2012
Posts: 8
# 3
07-08-2012, 09:19 AM
Cheers fella!

Loving the avatar!
Captain
Join Date: Jun 2012
Posts: 2,007
# 4
07-08-2012, 09:29 AM
Not a problem.

And Peter Davison was much too young.
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Took 20 minutes to get that screencap and her arm is still doing through the armrest
Dr. Mike's Steak Dinner

35 Starbase Projects done. 715 Projects remaining
Career Officer
Join Date: Jun 2012
Posts: 2,262
# 5
07-08-2012, 10:38 AM
Quote:
Originally Posted by thefifthdoctor View Post
Hi folks,

Been told to make a new thread for this, so here goes.

I bought the Excelsior Tier 3 skin back last time I played STO, but now after returning, merging my perfect world & cryptic accounts, then rolling a new toon - he doesn't have access to it..
The Tier 3 Excelsior isn't a skin, its a ship....

So what rank is your new toon? In order to access a Tier 3 ship, you have to be Tier 3 Rank (Commander Rank) or higher...

In if you haven't been back in a while, the original Tier 3 Excelsior was purchased (per character) with ECs from the Ship Vendor, and was not an Account wide purchase.... Only the purchase from the C-Store is account wide...

Last edited by grouchyotaku; 07-08-2012 at 10:41 AM.
Ensign
Join Date: Jul 2012
Posts: 8
# 6
07-08-2012, 11:08 AM
Quote:
Originally Posted by grouchyotaku View Post
If you haven't been back in a while, the original Tier 3 Excelsior was purchased (per character) with ECs from the Ship Vendor, and was not an Account wide purchase.... Only the purchase from the C-Store is account wide...
I wonder if this is my situation, I honestly can't recall when I actually purchased it, so maybe it's just my memory getting the better of me in this case.

Appreciate you pointing this out, cheers.
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