Career Officer
Join Date: Jun 2012
Posts: 30
# 81
07-10-2012, 11:11 AM
Only other thing I can think of then is password length.

PWE has issues with passwords 14 characters or more in length (even though they will allow you to create one that long), maybe try a shorter one if this is the case.

Also I believe that PWE reserved user names from Cryptic accounts though they never told us here till after most of us had created new ones. Try logging in to STO or CO, click the PWE radial button thingy and use old details.

Otherwise, I've no idea sorry.

If you have access to twitter maybe send BranFlakes a tweet about it see if he can help.

Good Luck
Career Officer
Join Date: Jun 2012
Posts: 182
# 82
07-10-2012, 11:11 AM
thanks ill pass this all along.
Join Date. Dec 2007
The Original Novastar
Survivor of Romulus
Join Date: Jun 2012
Posts: 2,487
# 83
07-10-2012, 12:28 PM
Click on support at the top... then make a ticket thats along the lines of "fear of being/been hacked" <<< low tactic.. but they do respond to "HACKED" tickets faster than others... then assuming they respond.. they'll ask you to prove who are you.. you send em back the correct details.. then theyll reset ya e-mail,change ya pass etc..
Ensign
Join Date: Jun 2012
Posts: 18
# 84
07-10-2012, 12:48 PM
This is the phone number that PayPal has on record for them. Good luck.

650-590-7798
Starfleet Veteran
Join Date: Jun 2012
Posts: 946
# 85
07-10-2012, 01:24 PM
Silly question, but make sure she has the Perfect World radio button selected on log in? If its still selected as Cryptic it won't work.
http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91851990000&dateline=  1341951426
Lieutenant
Join Date: Jun 2012
Posts: 40
# 86
07-10-2012, 01:43 PM
Keep posting man, PWE is goin down the tube and everyone sees it...
Scissors cuts paper, paper covers rock, rock crushes lizard, lizard poisons Spock, Spock smashes scissors, scissors decapitates lizard, lizard eats paper, paper disproves Spock, Spock vaporizes rock, and as its always has, rock crushes scissors
Survivor of Romulus
Join Date: Jun 2012
Posts: 2,844
# 87
07-10-2012, 01:46 PM
also. if your friend Linked their cryptic account to a PWE account, you CANNOT loggin with your old Cryptic account and password on ANY game, once linked you MUST use the PWE account/password.
Career Officer
Join Date: Jun 2012
Posts: 182
# 88
07-10-2012, 04:52 PM
I have passed this all along...and thanks for all the help..you guys did more then PWE has done in a week.
Join Date. Dec 2007
The Original Novastar
Ensign
Join Date: Jul 2012
Posts: 3
Submitted a ticket on 7-05-12 and got a reply 7-06-12 with detailed instructions on changing my email since I no longer have access to the registered one. Followed the instructions and submitted a response.

Now, nothing from PWE.

Missed the weekend Tribble event, spent the weekend and past 2 days watching Enterprise on DVD. (Out of DVDs now )

Would have taken all of 10-15 minutes over the phone to verify.

Anyway to contact PWE other than the ticket system?

Frustrated,
Warshoe
Survivor of Romulus
Join Date: Jun 2012
Posts: 2,844
# 90
07-10-2012, 05:36 PM
Quote:
Originally Posted by warshoe View Post
Submitted a ticket on 7-05-12 and got a reply 7-06-12 with detailed instructions on changing my email since I no longer have access to the registered one. Followed the instructions and submitted a response.

Now, nothing from PWE.

Missed the weekend Tribble event, spent the weekend and past 2 days watching Enterprise on DVD. (Out of DVDs now )

Would have taken all of 10-15 minutes over the phone to verify.

Anyway to contact PWE other than the ticket system?

Frustrated,
Warshoe
weekend. no one works, most likely even suport has days off.
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