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> > > Hi Captains! The team continues to investigate an issue where some players may be stuck on a loading screen. We appreciate your continued patience! < < <


Jolan tru Captain!

Welcome to Legacy of Romulus!

If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
(Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)

If you have additional questions about the Legacy or Starter pack, please read this FAQ.

Thanks SO MUCH for all your support, and we'll see you in-game!

- The Star Trek Online Team

***Resolved Issues***
  • "Login failed for unknown reason" error
  • Missing additional character slot for current/ lapsed Gold Members
  • Slow patching in the launcher
  • A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally

 
 
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lewstelamon01's Avatar
lewstelamon01
Commander
Join Date: Jun 2012
Posts: 430
# 11
07-11-2012, 05:20 PM
Reply With Quote
Quote:
Originally Posted by warshoe View Post
Submitted a ticket on 7-05-12 and got a reply 7-06-12 with detailed instructions on changing my email since I no longer have access to the registered one. Followed the instructions and submitted a response.

Now, nothing from PWE.

Missed the weekend Tribble event, spent the weekend and past 2 days watching Enterprise on DVD. (Out of DVDs now )

Would have taken all of 10-15 minutes over the phone to verify.

Anyway to contact PWE other than the ticket system?

Frustrated,
Warshoe
Nope, they do not have a phone number other than for billing issues. General support is website only. Furthermore, tickets have a 1-3 business day response time, which includes neither weekends nor holidays.
 

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