> > > Hi Captains! The team continues to investigate an issue where some players may be stuck on a loading screen. We appreciate your continued patience! < < <
Jolan tru Captain!
Welcome to Legacy of Romulus!
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
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Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Today I felt the urge to finally buy an Armitage. It's a beautiful ship, after all, and as a flight deck escort, it is possibly an escort that I could tolerate to command.
So I went to the PWE site to buy a few ZEN. What, no option to draw the money directly from my bank account, as Cryptic did just 4 weeks ago when I bought my LTS? Ah, but credit cards, VISA and Mastercard. Fine, fine. Just enter the credit card info and... Sigh. Why does it not accept... ah, typo. Still not accept? Ah, VISA is predefined, while I use MC. Okay. now... what's broken now? They want me to set up another password? Just for dealing with a third party that I barely know and that then stores my credit card info? Okay. No money spent here today. Your loss, guys.
If you want my money: Get back the direct drawing from the bank account that is common usage in Europe - every single online dealer with at least some dignity uses it over here.
Or accept my credit card info without having someone else story data about me. I do business with you, so you can keep some information required for the transaction. But no third parties. That looks not only fishy, but also is terribly uncomfortable to use.
This is direct user and customer feedback for the payment system. I have no questions, I do not want to discuss it, I don't even want to listen to any well-meant "it is for your security" advice or whatever. I just want to tell PWE how they today did not earn money from me, possibly pointing them into the direction where they might get money from me again. Read it, payment people at PWE, understand it, and then earn your salary by drawing whatever conclusion seems appropriate to you.
Are you sure its PW that are asking you to set up a password for using your CC? If I try and make purchases directly with my new Visa card I get intercepted mid transaction by VISA looking to set up a password/verification system with them (yes, its legit despite how it sounds). I believe MasterCard are doing the same thing.
I think to prevent issues like last year's cryptic database hack in which they were unsure if the hackers got any CC details, PWE itself do not directly handle credit cards but rather use 3rd parties to handle these. The third parties are specialist payment processors are expected to be more on the ball with regards to securing financial data than a publishing house (which is effectively what PWE is in the US)
if not interested in advice do not post on an open forum. That is what the various support pages and contact addresses are for.