> > > Hi Captains. Thank you for your patience! We've got our top Engineers checking in on the errors you are reporting. More updates as they become available, so watch this announcement section. < < <
Update! We are aware of the queues players are currently in and are working to get you all in as fast as possible.
Update! We are aware that some players are seeing an error upon login and are working to resolve this.
Jolan tru Captain!
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- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
All right, so: I recently linked my accounts (probably my first mistake), but since then I have been unable to login to the launcher.
I have tried resetting my password multiple times. I have double checked that I've clicked the right radio button. I've cleared my cookies, yet no matter what I do, the launcher will not accept my password, and I can't play the game. Any suggestions would be really helpful, as I honestly have no intention of setting up a brand new account considering the gear I've accumulated since I started playing in 2010.
I've already opened tickets with support, but that seems to be getting me nowhere.
After changing my password:
Can I log in to the PWI site? Yes.
Can I log in to the STO site? Yes.
Can I log in to the Account Guard section of the site? No.
Can I log in to the launcher? No.
This is really making me want to give up, which I never thought would actually happen, so I would really appreciate any help.
I wasn't given the option to select a new username that I recall. My username still comes up as "pr1983" on all the sites, and that login won't work. I've also tried making sure the pwe account button is selected, but no joy.