I am having a similar issue. My email is correct but no authorization code is being emailed to me. I have not been able to play the game now for almost 2 weeks. I have reviewed all the forums and info about account guard. I have submitted a ticket long ago... and I simply get the same info from the forums about account guard thrown back at me in a support email. The problem is not on my end. I have tired to turn account guard off... but cannot do it becuase it also requires and authorzation code which is suppose to be emailed to me. Again, no auhtorzation code emails are getting to me. Yet support is able to email me with no problems. I've checked all my folders etc.... I have even now requested the support staff to turn off account guard for me... but have not received any answer about this possible option yet. I still am unable to log into the game and play.....frustration levels have reached a new high... sadly im looking for a new game to play. Blocked for 2 weeks is just silly.