Not sure if this has already been covered... searching failed to produce any results similar to my issue.
So I hadn't logged on since the beginning of July, prior to the conversion of moving everything over to ZEN. So now, when I try to purchase ZEN, it tells me that I have to have a character at least level 10 or higher. Um... I have several characters in STO that are Admirals, well above the requirement. When I go through my "Characters" list, it's only showing me a default character I had created back in 2009; a level 1 elf. I can't find anywhere where I can transfer my STO characters over to PWE. Am I missing something? Already submitted a ticket in regards to this issue, but was hoping someone else came across this issue as well and could provide some insight on what the issue is. Could be an issue regarding accounts... since I had an actual separate PWE account that used the same email address as my STO account... but now that they are owned by the same company, maybe the account transfer got botched... not sure.
And just a side note.. it looks like it's now telling me on this post that I've only posted once before... I've actually posted many times in the past, but now my account seems like it's been re-set.