If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
IMPORTANT NOTICE ABOUT LOGGING IN WITH YOUR CRYPTIC ACCOUNT
We are aware of an issue where Cryptic Account Names are now case-sensitive. If you are experiencing difficulty logging into the game with your Cryptic Account, you can retrieve your case-sensitive Cryptic account name by:
1) Navigating to the following URL https://secure.crypticstudios.com/de...forgot_account
2) Submit the valid email address associated with your Cryptic account
3) Login to your email, and find the email that was sent to you, and use the Account name as it is displayed in that email. That will have the proper case.
Take Note: Perfect World account names are not affected, so if you're using a Perfect World account to login, you don't need to do anything different.
Brandon "BranFlakes" Felczer | Community Manager
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Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here.