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Join Date: Jun 2012
Posts: 9,041

We are aware of an issue where Cryptic Account Names are now case-sensitive. If you are experiencing difficulty logging into the game with your Cryptic Account, you can retrieve your case-sensitive Cryptic account name by:
1) Navigating to the following URL
2) Submit the valid email address associated with your Cryptic account
3) Login to your email, and find the email that was sent to you, and use the Account name as it is displayed in that email. That will have the proper case.
Take Note: Perfect World account names are not affected, so if you're using a Perfect World account to login, you don't need to do anything different.

We are working on a fix for this, and hope to have the problem addressed soon. We apologize for any inconvenience. If you have any questions or need assistance, please visit or contact Customer Support directly at

Thank you, and hope to see you in game!


Perfect World Entertainment / Cryptic Studios

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