Had an account at release and for sometime after. Long story short moved to other games. I have since returned to give STO another try and for some reason my old account refuses to be found. When I did a recovery on cryptic side it showed my old account name but when I logged into the game after merging with PW it forced me to make a new toon and there was no option to locate my old char on a server somewhere or anything. I had spent a lot of cpoints on the Engi RA. I am not getting any type of feedback from there support. Any ideas? Am I going to have to bite the bullet and start over? Not my first choice. I am at a loss here I would like to get back into the game but I would like to use my old stuff. Any ideas?