Ensign
Join Date: Jul 2012
Posts: 14
Hi there,
quick to the point:
Cant subscribe, couse payment isnt working.
Only payment options available for me (europe) are
onlinebanking/direct debit
or
paypal
no credit card.

i can get zen as much as i want from pwe store (for real money, direct debit etc), couse there it works.

I cant active my subscription, couse both the direct (online) debit function AND the paypal wont work.

Direct debit / online banking the page tells me theres an error i should try/enter another payment method.

paypal (with correct login and enough money) tells me that payment isnt possible and directs me back to cryptic/pwe homepage.

I want the sub active for the inventory slots and retrain tokens, couse its cheaper.
Was trying it for over a week now, hoping for the Homepage to get fixed.

Submit ticket isn't working, gives me a browser error "infinite loop",
no side opening to write the ticket.

So, since i cant subscribe, pay, or contact the billing support via ticket (damn FAQ doesnt help at all)

=> support, contact ME please !

=> fix the payment, it worked back then with cryptic-only.

I know , billing support isnt right to do in the forums so u can delete this.
--But i bet 50bucks, there are players with exactlky the same error+problems!
Captain
Join Date: Jun 2012
Posts: 2,007
# 2
07-27-2012, 05:40 PM
Back up email address to support is here:

http://sto-forum.perfectworld.com/sh...d.php?t=267893

Good luck to you.
---
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35 Starbase Projects done. 715 Projects remaining
Ensign
Join Date: Jul 2012
Posts: 14
# 3
07-27-2012, 05:52 PM
Ah, thanks for that. No explicit "billing" contact, but hey, at least the
big-enough-for-all-box@unimportant.com.
Why not just set those email stuff on the hompeage instead the forums.
Right above the FAQ for example.

FAQ:
What is the email adress to contact billing support without using the ticket function?
-Answer: ......@....com

thx ;-)
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