Starfleet Veteran
Join Date: Jul 2012
Posts: 110
# 11
07-11-2012, 08:39 AM
As a science officer I can help you
2 + 2 = 4
Silver + 2 purchased slots = 4 total slots

3 + 2 = 5
Gold + 2 purchased slots = 5 total slots

Are you currently paying for Gold or are you a Silver member?

If you're a silver member, as you've indicated, then you have 4 slots and there was no injustice done to your account.

"I had 3 active, accessible character slots..." HAD being the correct word - you HAD 3 because you WERE GOLD, since you are SILVER you now have 2 and 2+2=4.


Thanks to the OP for bringing this concern up - I went back and checked my account and slot purchases just to be certain everything was in order. Thanks to all those who posted and figured it out the cause for this "problem".

"I believe that I could see ... five lights." -Picard.

Last edited by tjexcimer500; 07-11-2012 at 08:45 AM.
Survivor of Romulus
Join Date: Jun 2012
Posts: 3,116
# 12
07-11-2012, 08:57 AM
Quote:
Originally Posted by tjexcimer500 View Post
"I had 3 active, accessible character slots..." HAD being the correct word - you HAD 3 because you WERE GOLD, since you are SILVER you now have 2 and 2+2=4.
I "had" 3 because I was Gold.

Then when I "dropped" to Silver, I only had...uh...3.

3 slots, 3 characters, no loss of access. I had 3 as Gold, I had 3 as Silver. Since I am now Silver, before this ill-advised purchase I only had...oh yeah, 3!

Then I bought a mislabeled item which claimed to be 2 more, but it used some creative math: 3+ 2 = 4.


EDIT: Now, if folks are comfortable with this variable definition of "2 additional slots" dependent on previous status and/or purchases, more power to them. But be aware, the math might not work like...well...real mathematics.

I'm not comfortable with it- when I walk into McDonald's and order 2 hamburgers, I expect to get 2 hamburgers...not get charged for 2, and receive 1 plus the explanation "Oh, you ate the first one yesterday with your off-the-menu meal combo."

Last edited by aloishammer; 07-11-2012 at 11:13 AM.
Republic Veteran
Join Date: Jun 2012
Posts: 2,872
# 13
07-13-2012, 04:11 PM
Its simple, you paid for the extra slot which you got for free when you downgraded.

Silver members get two slots...gold members get three, you downgraded your membership yet you still got to keep a perk...if anything you probably should have been forced to delete one...which would send you to these forums for a different reason to complain.

System reads you as a silver member which has access to two characters...two + two = four. So the system used logic instead of just adding two

I'm sorry you feel entitled to a perk of subscribing when you no longer are subscribed and aren't getting it.
Lieutenant
Join Date: Jul 2012
Posts: 32
# 14
08-09-2012, 11:32 PM
I'm mostly in agreement with the OP here - This is definitely an issue that PWE needs to address;

There is absolutely no info on the FAQ, the point list, the z-store, or on the character selection screen, that gives any information to the effect that having a 3rd character in a silver account will use up one of your purchased character slots.

Or a good explanation how character slot mechanics work on one of those locations(the average joe is going to be thinking 3+2=5, and not thinking PWE mechanics)

I'm wondering if this is deliberate to sucker folks.

Personally i'd rather have my 3rd character locked with a nice note saying i either need to upgrade to gold, or purchase a character slot to unlock it rather than having no info on that having that first 2 character slot purchase be nerfed to accomodate your third character which is somehow in useable limbo.

either way, does anyone know if once you've been suckered into this, that if at a later date you decide to go gold again, you'll automatically get a 5th slot, or are you going to have to shell out another wad of cash for 2 more?.
Lieutenant
Join Date: Jun 2012
Posts: 70
# 15
08-10-2012, 08:20 AM
I kept the third slot open and available ever since STO went free to play, even though I never had any characters on it until recently, so I was under the impression that you got to keep that third character slot. Another one of those nice little 'thanks for subscribing' gesture sort of things. The kind of thing that while small, if noticed it makes a nice little impact on the buyer.

But hearing that we apparently don't actually have the third, despite it being right there in front of us and freely available to use, is the exact opposite. I've been planning on expanding my character slots soon too, since I wouldn't mind having one of each profession on each side. While it'd cost me the same in the end as I'd still need to buy the +4 character slots, until I see how this gets resolved, I think I'll hold off.

If I buy an additional inventory slots upgrade, do I get nothing because I already have 72 slots? Do I have to buy 3 of them just to get my inventory expanded by a whole 6 spots? Will buying a pair of bridge officer slot upgrades, do I also get nothing there, because I already have the extra slots that I got from level when it was still pay to play or was subscribed? Do I need to pay 3000+ zen in Retrain tokens before I get just one? I should certainly hope not.

The fact is that we have that third slot. It's there, and it's available to use. For all I know, I simply got to keep it because I was playing long before STO went free to play. There's no indication that it's not something that we get to keep if we were originally gold or been playing pre-F2P. But there's no indication that's why, or that it is in some way not counted as slots you have when buying more slots. If/when I buy +4 character slots, I expect to see 7 character slots, not 6. But if we're going to get how many we bought - 1 just because of something completely unindicated, then I think I'll stick with just 3 characters.
Captain
Join Date: Jun 2012
Posts: 6,949
# 16
08-10-2012, 08:23 AM
The issue here is that the game now requires you to have 1 Fed and 1 KDF. In the past you could use all your Slots just for Fed. It's not that you're losing your 3rd Slot. It's that the game now requires a Silver player to use 1 for the KDF. Part of the restriction of not paying for the game is that your slots are no longer yours to use as you wish.
Lieutenant
Join Date: Jun 2012
Posts: 70
# 17
08-10-2012, 08:35 AM
From the matrix, Gold members are also required to have a KDF if they want to use all three of their slots. 1 Fed, 1 KDF, 1 to do with as you please. So either way, the restriction is there.

For myself, I had 2 Feds already from pre-F2P. The third slot it told me was my free one, to do with as I pleased. Since I was introducing a friend to the game, I started a new Fed to level up along side him, so now I have 3 Feds. This has also only been in the past week or so that I started the new 3rd character, and later we both bought gold prior for the rank up perks. The system appears to consider slot 1 as Fed, slot 2 as KDF, and any slots after that as either.

Not that it really has much impact on whether or not the third slot exists. It clearly does to us, and the system appears to agree as well, letting us have full access to that third slot. Up until the point that we try to expand those slots it would seem.
Career Officer
Join Date: Jun 2012
Posts: 315
# 18
08-10-2012, 08:49 AM
Quote:
Originally Posted by lianthelia View Post
Its simple, you paid for the extra slot which you got for free when you downgraded.

Silver members get two slots...gold members get three, you downgraded your membership yet you still got to keep a perk...if anything you probably should have been forced to delete one...which would send you to these forums for a different reason to complain.

System reads you as a silver member which has access to two characters...two + two = four. So the system used logic instead of just adding two

I'm sorry you feel entitled to a perk of subscribing when you no longer are subscribed and aren't getting it.
When he downgraded, was he notified that this was going to happen? It?s funny that Cryptic chooses this as their point of contention but are perfectly willing to let you keep all the gold benefits you have for your character. The inconsistency leads me to believe this was a bug that Cryptic is trying to conveniently use to their advantage.

Is there a footnote stating this fact when he made is purchase? If not, this is absolutely misleading especially to those who played prior to F2P and weren't aware of the slot reduction.
Kobayashi Maru
Join Date: Sept 2008


"Holographic tissue paper for the holographic runny nose. Don't give them to patients." - The Doctor
Empire Veteran
Join Date: Jun 2012
Posts: 43
# 19
08-10-2012, 08:56 AM
Hm I got up to 16 characters while I was still paying a sub, I'm F2P since it launched and now I have 15 characters + one free slot so obviously I haven't lost anything.... Yet LOL has this happened to anyone else?
I was thinking of buying more slots but it won't happen if cryptic decided to go about it this way.

OP, did you make a foundry character by chance? The lost character slot might be there if you created a character in it...
Captain
Join Date: Jun 2012
Posts: 894
# 20
08-12-2012, 04:53 AM
To clarify the situation:

Per the features matrix/experience:
As a Gold, you are given 1 Fed, 1 KDF, 1 "universal".
As a Silver, you are given/allotted 1 Fed, 1 KDF.

You do not lose access to anything you may have earned as a Gold, however, in this case, Cryptic does actually yank the character slot.

So, as a gold, you have your 3 character slots, filled with 3 characters.
Downgrading to silver, you don't lose access to any of your 3 characters, but you only have 2 character slots.

2 silver slots + 2 bought slots from store = 4 slots. 3 existing characters + 1 new character = 4 characters. Perfect match.

This happened to me. Later, caught stories of ex-golds deleting a character then finding out they could not replace it. Therefore, confirmation that the only things (so far) that you actually lose in the downgrade from gold to silver is EC cap and free character slot...
50: S'Leth/Eurthyr/S. Dareau/Ardrian/Krudge/Annlova Not: Jadja
Still at it. CBS "restrictions" fell by wayside with freebie Breen. Time to re-examine ENT and ToS at tier 5, repurpose the Connie into Sci and rebuild an Akira escort into the "NX". 6 "eras", spread evenly over all the classes...
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