I've been having this issue for a couple of days now. I restarted my computer, and no avail. I'm playing STO through Steam, though I'm unsure if that matters. Everything else connects just fine. So I know it is not my internet connection.
Tracing route to patchserver.crypticstudios.com [220.127.116.11]
over a maximum of 30 hops:
1 154 ms 76 ms 83 ms 172.30.162.11
2 107 ms 92 ms 86 ms 172.30.175.38
3 118 ms 98 ms 109 ms 172.16.3.251
4 113 ms 87 ms 121 ms 18.104.22.168
5 178 ms 127 ms 89 ms vb1700.rar3.chicago-il.us.xo.net [22.214.171.124]
Sadly this has been happening since May, I signed back up because the other night it was working again. I tried the launcher 20 times just to be sure, then the next day I get the window that its trying to connect to patch server. I dont get it, if I wait until 6 or 7 EST the game will work 90% of the time, the rest of the day is iffy, I wish we could get some answer from Cryptic on whats causing this, if I have to cancel again I wont be back.
For all the good it will do I sent another email off to support, I really dont think they care. But they will have to notice eventually when noone can log in anymore, this really is annoying. We will see what develops but if I have to cancel again I will not come back until I know this is fixed and even then, lots of new and better games are coming along.