> > > Hi Captains. Thank you for your patience! We've got our top Engineers checking in on the errors you are reporting. More updates as they become available, so watch this announcement section. < < <
Update! We are aware of the queues players are currently in and are working to get you all in as fast as possible.
Update! We are aware that some players are seeing an error upon login and are working to resolve this.
Jolan tru Captain!
Welcome to Legacy of Romulus!
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
to understand my situation here ill write down the whole, very simple story:
i am an gold STO player with all these perks:
Star Trek Online - Preorder
Star Trek Online 12 Month Subscription Preorder
Star Trek Online - In game items
Star Trek Online - Retail
Subscribed For: 857 Days
Subscription Status: Active
i have bough almost every KDF and some FED ships and bundles, and i have invested many hours into developing my characters here!
now i have had a pause in playing STO for several weeks, but i let my sub run, so i am still gold..
i am a webdesigner, so i own multiple domains.
then the problem occurred: there has been an error in billing for one of my domains and the domain is now in quarantine (no access). i don't know if ill be able to regain it.
unfortunately, this was the domain where my STO registration e-mail was on.
i can still access my account here on the webpage, but i cannot change the account's e-mail, cause for that i would need to confirm an email on my last address..
i didn't know this and reinstalled my computer, so now i cannot access the game anymore, cause i just can't confirm the email sent to an NON-EXISTENT EMAIL ADDRESS!!
so full of confidence i have written an email to PWE support,
asking them to prove my identity and change the accounts default e-mail,
and after 3 days of waiting i got an generic answer that i shall make a new account!!!!!!??????
THIS IS JUST NOT ACCEPTABLE!
i have had an issue with a hacked WOW account before, they had me send them a photo/scan of my ID.
this would be no problem, cause i really want only access to what is mine.
I REALLY HOPE SOMEONE READS THIS AND LOOKS INTO IT!
my forum account is active so you can reach me here for another data..
for another customers - be aware of this issue too!!!