> > > Hi Captains. Thank you for your patience! We've got our top Engineers checking in on the errors you are reporting. More updates as they become available, so watch this announcement section. < < <
UPDATE! We will be bringing down STO in 1hr 22min for emergency maintenance. ETA is 2 hrs (2AM) PDT. Details here.
Update! The queue is clear for now :) Thanks for your patience as we worked to get all players in. (Note: There may be small, sporadic queues as more players log in.)
Update! We are aware that some players are seeing an error upon login and are working to resolve this.
Jolan tru Captain!
Welcome to Legacy of Romulus!
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
***Resolved Issues***
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Both a fleetmate of mine and myself purchased the original Defiant. We both purchased the San Paulo. We've been in the same fleet for 2 years. So why is it that both of us are being told by the ship vendor that we have to pay 4 fleet modules for the fleet defiant?
And why does the c-store say we can claim the San Paulo that we purchased and yet the original Defiant is set at a price of 2000 zen? Is anyone else having this issue? Because we've counted 3 players in our fleet with this problem so far.
-Captain Tripwire-
Let no other player discourage you from what you believe you can achieve in PvP. Though you may walk alone through looming shadows of doubt cast upon you by your enemies. Forge your heart with iron casting its shape out of only your pure will to push forward. You will not be denied eventually.
The Defiant you get for free in game is not the same as the Defiant in the C-store. There is a Defiant Escort Refit (Captain level ship) and a Defiant Escort Retrofit (VA, Tier V ship). The fleet version is only available for the 1 fleet module price if you have previously bought the Tier V retrofit Defiant (2000 zen version) not used the Tier III Captain Defiant Refit.
Hope that clears things up for you.
Oh, and the Sao Paulo is just a reskin/quad cannon tier III ship that unlocks the Belfast bridge and the type 10 shuttle. Has nothing to do with the fleet/tier V retrofit Defiant.
Sorry.
Also, if you use the 600 day vet reward VA ship token to get a Defiant retrofit, it doesn't count as a "purchase" for the purpose of buying the fleet version for 1 fleet module, either.
Thank you for your reply. I purchased the original Defiant off of the C-store. Which means it should be available for purchase like every other ship i've bought off the C-store. it is not. And my fleetmates are having the same issue. I am aware the San Paulo is a lower level ship but I wanted to include it in the original post so anyone responding understands that both my fleetmates and I have both variants. And they were not purchased with fleet emblems or VA tokens but off the C-store. Thank you for your reply.
Let no other player discourage you from what you believe you can achieve in PvP. Though you may walk alone through looming shadows of doubt cast upon you by your enemies. Forge your heart with iron casting its shape out of only your pure will to push forward. You will not be denied eventually.
Thank you for your reply. I purchased the original Defiant off of the C-store. Which means it should be available for purchase like every other ship i've bought off the C-store. it is not. And my fleetmates are having the same issue. I am aware the San Paulo is a lower level ship but I wanted to include it in the original post so anyone responding understands that both my fleetmates and I have both variants. And they were not purchased with fleet emblems or VA tokens but off the C-store. Thank you for your reply.
Odd. I purchased the tier V retrofit Defiant from the C-store and the fleet variant properly lists as 1 fleet module for me.
Prior to FTP all VAs were given a ship token to get a T5 Defiant, Galaxy, or Intrepid for free - you could choose 1 of the 3 ships. Those ships were not "purchased" from the C-Store. They were free. I only bring this up because a lot of people might have forgotten those ships were free - and thus think because a character has a T5 Defiant that they must have purchased the C-Store version at some time in the past.
In order to qualify for the 1 Fleet Module price you need to have purchased the Account-wide T5 Defiant in the past not used your VA token on the free version. I don't know if that's the OP's situation but I wouldn't be surprised if they just forgot about never purchasing a T5 Defiant in the past.
One quick way to check is to go into the C-Store in-game and see if it allows you to Claim a T5 Defiant (not the Fleet) on every character you have. If it does not, or if it shows you need to purchase the ship with Zen, that is a good indicator that you never purchased the T5 Defiant. I'd check with that first.
If you find that you have purchased the T5 Defiant perhaps the game only recognizes you for 1 Module if you have that actually ship slotted into the game rather then the Free version - but that's just a wild guess on my part.
Oh, and the Sao Paulo is just a reskin/quad cannon tier III ship that unlocks the Belfast bridge and the type 10 shuttle. Has nothing to do with the fleet/tier V retrofit Defiant.
The Belfast bridge and the Type-10 shuttle are parts of the Deep Space Nine bundle. Buying the San Paolo does not unlock those.