I've sent multiple bug reports without a single reply. Not even a notice that they are aware of the bug. All of the bug reports I've sent in do not appear on the "View Your Tickets".
Here's the issue, I purchased the pre-owned environmental suit and at first it wouldn't activate. Someone suggested that I turn off visuals, which I did, and it worked quite well. Along the way, I've acquired a great many environmental suits both armored and standard. Not a single one will activate for the Nukara mission events.
This is a major issue as I find it hard to believe that so many different types of armored environmental suits will not activate. At the very least, I would hope that a notice would be posted advising us that it is a known bug and is currently being worked on. I don't think that's too much to ask for. Also, for gods' sake, quit deleting support tickets if they haven't been addressed.
There are no "support tickets" that are being deleted, bug reports don't show up as tickets, and are never directly replied to. If you submit a bug report with a GM contact ticket, they'll just reply that they've forwarded it to the proper department as a bug report... and there will be no follow-up.
"Don't let them promote you. Don't let them transfer you. Don't let them do anything that takes you off the bridge of that ship, because while you're there... you can make a difference." - James T. Kirk
A fleetmate reported this problem to me yesterday while trying to mine Dilithium. This only started after the patch yesterday. It was also on a pre-owned suit. The problem fixed itself once she started playing with the visuals. However, I can't confirm if it was actually disabling visuals that fixed the problem or if it just fixed itself after multiple tries.
Join Date: Sept 2008
"Holographic tissue paper for the holographic runny nose. Don't give them to patients." - The Doctor
"Number One, set course from Federation Gameplay to Gameplay Bugs, warp 9... Engage."
Volunteer Community Moderator for the Star Trek Online forums -- My views may not represent those of Cryptic Studios or Perfect World Entertainment. If you wish to speak to someone on the community team, file a "forums and website" support ticket here, as we are not able to respond to PMs regarding moderation inquiries. Link: How to PM - Twitter @STOMod_Bluegeek
I appreciate the responses. I do know how to activate the EV suits. I've turned off the visuals so that I can actually tell if the suit is activated or not. In the instance of the armored suits, they will not activate.
I was not aware of the process for "tickets". Thanks so much for letting me know that. I won't make the same mistake again. This does not change the fact that the 7 armored environmental suits I currently have will not activate. This does not change whether I turn the visuals on or off. I've tried both. Yes, I've clicked on the "activate" button in the tray and the suits will simply not activate. I know this for 2 reasons: First, with visuals off if the suit were activated the suit will appear. Secondly, on the Nukara events as soon as I set foot in the "zones", I burn up each and every time. This does not happen with the pre-owned suit.
If anyone else has any suggestions and/or advice, it would be greatly appreciated.