If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
However, if you're having trouble using the support web page, and you're trying to open a ticket for trouble with ANOTHER web page, there's a very good chance the solution to one is the solution to the other.
I sent an E-mail directly, hopefully that will get a response without too much trouble.
I actually called the Perfect World support page directly (as opposed to trying to open a ticket from another page), I had been tinkering with it for a while. It simply does not want to work for me. I'll keep working at it though, as I imagine E-mail is hardly an ideal way of getting something like this resolved.
No Zen purchases for me. Since they killed this game I log in roughly once a month to sell my Zen from my Stipend, since I have other games that I like far better now (even ones I pay monthly for). If they ever decide to fix stuff and listen to the community rather than come out with ever newer, ever more expensive and ever more worthless Z-Store stuff I may return. Sadly, history has made me decide that is never gonna happen with PWE running the show. NO ZEN PURCHASES FROM ME (not even if it were 99% off) PWE has gotten the last penny from me that they are going to get.