If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
***Resolved Issues***
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
I participated in one of the survey that offered free Zen yesterday and haven't gotten my reward. I passed the initial, small survey where they filter out weather or not you qualify and completed a normal, 10-15 mins survey (about cars/car purchases) afterwards. I haven't participated in this particular survey before.
The promised +75 Zen within 30 minutes, now it's 20+ hours later and I still haven't recieved the. This is not the first time something like this has happened.
Yup, I checked my wallet. The last transaction was on August 7th, when I recieved +42 Zen from sponsorpay, which I transferred to holodeck. Unfortunately nothing happened ever since and this is not the first time something like that has occurred.
If it stated you earned the Zen upon completion then the odds are it's just a bug. Submit a Support Ticket with all the pertinent information and wait the 3-4 Business Days for a reply.
Linear Mode
