Empire Veteran
Join Date: Aug 2012
Posts: 3
# 21
08-24-2012, 07:25 AM
This is a sad sad scam. I have received no credit form all 3 of the large offers i did. I think PW should do more due diligence when they are dealing with companies like this. This damages their image with the community and damages the IP as well. This is Zinga Studio tactic and makes PW look shady. It saddens be that PW feels they need to do this for easy cash instead of developing a game that will have long term growth. This really tells me where PW's priorities are and they are not with the long term sustainability of this game.




Edit------I have gotten 4 phone calls in the last 2 hours. You think if I filled out their stupid surveys and get harassed I would get some Zen for it. Thankfully, for me, my identity is not worth stealing. It is sad that PW has stooped to such tactics to milk us for money. I doubt I will spend anymore real money to buy any Zen.

Also, Because of this I will not be playing Neverwinter. I would quit STO and Champions if I had not bought LT subs 3 years ago.


I think treating the customer with respect instead of hiring scam artist to bleed your customer base is the best way to build a sustainable business model. Obviously PW does not think that way and has no respect for us as customers.

Last edited by profthadbach; 08-24-2012 at 10:33 AM.
Career Officer
Join Date: Jul 2012
Posts: 56
# 22
08-24-2012, 10:23 PM
After almost a month going back and forth with the peanut labs customer care; I just gave up

I closed the ticket; told them to put their zen where their mouth is and cancelled the subscription to netflix.

Please be aware; this whole thing smells like a very light system to take advantage and collect a ton of personal data to me; and these are the arguments that I have:

1) no guarantee to complete a survey; they could walk away with half survey done and then tell you "sorry, you don't qualify". This is in theory to avoid to have you to answer what they want you to answer, but you should ask 1 question or 2 and then cut off the person, not get halfway trough, and as soon as you say something like "i don't plan to buy in the next 6 months", automagically you get disconnected.

2) the whole idea of buying services for zen is good; but only if they pay for real. In my case they said that the transaction with netflix didn't go trough them for some reason....so doesn't matter if I subscribed and had an account with netflix for more than 20 days; they never replied when I told them that was their fault. And I cancelled the subscription (plus I know people at netflix so I can get to their exec to give the the great news).

I do not say that they never pay, but they probably pay 1 and let other 2 to die of a horrible death in rage and anger, because they didn't got their free zen for a purchase or a quote.

A serious company does not reply to me saying "you didn't go trough our system...did something happened while you sign up?"; a serious company tells me "give me the account that you created and the receipt that prove that you created the account and in 5 business days I give you what I promised".

I will NOT deal with them anymore; and I want to publicly warn others about what this company do...you may be lucky once, but sooner or later you will get bitten by some mystical technical problem, and will find out what is really going on.

On a side note; if there are enough complains, it is possible to start a class action.

Be safe out there....STO is the game that we love and play; we don't care about Peanut Labs
Career Officer
Join Date: Jul 2012
Posts: 56
# 23
08-24-2012, 10:31 PM
Quote:
Originally Posted by profthadbach View Post
This is a sad sad scam. I have received no credit form all 3 of the large offers i did. I think PW should do more due diligence when they are dealing with companies like this. This damages their image with the community and damages the IP as well. This is Zinga Studio tactic and makes PW look shady. It saddens be that PW feels they need to do this for easy cash instead of developing a game that will have long term growth. This really tells me where PW's priorities are and they are not with the long term sustainability of this game.




Edit------I have gotten 4 phone calls in the last 2 hours. You think if I filled out their stupid surveys and get harassed I would get some Zen for it. Thankfully, for me, my identity is not worth stealing. It is sad that PW has stooped to such tactics to milk us for money. I doubt I will spend anymore real money to buy any Zen.

Also, Because of this I will not be playing Neverwinter. I would quit STO and Champions if I had not bought LT subs 3 years ago.


I think treating the customer with respect instead of hiring scam artist to bleed your customer base is the best way to build a sustainable business model. Obviously PW does not think that way and has no respect for us as customers.
Please don't mix Peanut labs with PW and PW with Cryptic.

I gave my money (lifetime, 399 dollars without thinking twice, 3 months before the launch I was already in beta) to Cryptic because I financed the development of the game, and up to season 4 the game was not even worth 200 dollars; but then it became better, I appreciated what they did...until the F2P and PW acquisition.

This thou has nothing to do with PL; they are the ones that are not part of PW or Cryptic, and just use these offers to lure people, and in exchange for the data and subs, they give you zen

I can't say anything about Cryptic since seems that they are basically following what PW says; so I would blame PW not for the scam, but for allowing this company to take advantage of the players of THEIR game, with such petty and cheap tricks.

I hate deeply this whole zen/points thing that is going on in the modern MMORPG games, but if this is what it is I just gotta decide if I want to spend or not; but at least I would expect that PW would have some people with principles that would think "gosh, these players may spend money with us, they pay our check...let's avoid that they have to deal with shady companies"

I know that you see me as a bag of money, not as a player, but at least do something fair, instead of closing your eyes and think that everything is fine....too bad if now and then someone get screwed.

Anyway; I go back to the game; I will investigate this company and see what can be done legally to be sure that if they tell you "you get X zen" you get them, no matter what.
Lt. Commander
Join Date: Jul 2012
Posts: 118
# 24
08-25-2012, 02:25 AM
Nothing will come from your investigations unfortunately. Many of these banners fall into the same pot as spammers, criminals and other Internet scum.

And if both PWE and the companies mentioned in the survey choose to funnel their customers to through these shady middle-men then they take both take flak for it.
Ensign
Join Date: Aug 2012
Posts: 1
# 25
08-30-2012, 09:53 AM
i actually got 147 zen but the rest did nothing
Ensign
Join Date: Nov 2012
Posts: 1
# 26
11-24-2012, 04:02 PM
Quote:
Originally Posted by rikev View Post
I've posted this many times (but some people seem to think the sun shines out of Peanut Labs'....nacelles and inssit on handing over their personal information anyway). They are scam and spam companies, they are not legitimate businesses, do not hand personal details to them for goodness sake! The mere act of enticing customers to hand over personal information in this manner is nothing short of reckless on Perfect World, and by extension Cryptic's, part.
I agree. I tried to get some free zen, and instead, i get all this S*** in my e-mail account.
Career Officer
Join Date: Nov 2012
Posts: 171
# 27
12-04-2012, 07:58 PM
The couple of times I have tried it, It asked me how much alcohol I have bought. I answered never and it said I was disqualified.

I adore the subtext of the situation.
Survivor of Romulus
Join Date: Jun 2012
Posts: 973
# 28
12-05-2012, 12:48 AM
i used to get points from it but it stopped all of a sudden many people seem to in the boat.
Ensign
Join Date: Aug 2012
Posts: 5
# 29
12-07-2012, 03:19 AM
I tried PeanutLabs and SponsorPay. Both companies threw me a few bones... I mean, ZEN. Summed up it might even be about 1000 ZEN over the course of three months, but for those I have done surveys, lotteries etc. worth at least 5000 ZEN on paper. But don't you think it was that easy... I had to write about three to five tickets/mails per offer to get those about 20% of the promised ZEN.
What I DID get really easily were (and are) about 200 (no exaggeration) spam mails and about 5 spam phone calls a day (from early morning 'til about 8pm, even on weekends!).

The PW support did exactly what I expected: Tell me it's not their responsibility what their partners do or don't do.

Well...
Captain
Join Date: Jul 2012
Posts: 2,635
# 30
12-15-2012, 07:10 AM
I never recieved any zen from it. Not a single one. It was the same on another f2p I played before, dunno if it was the same company.
Also, in my country, offer are ridiculous. Earning about 5 zen if I buy something.

Never give your phone number. I use fake ones. It doesn't matter in the end, because PWE won't check is the phone number is correct, and will give you zen anyway.
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