We are investigating an issue where some Gold Members may not have received their additional character slot -- details here.
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions, please read this FAQ.
Has anyone else been unable to buy Zen with the message comming up saying that
I must be a Level 10 or Higher to continue? Ive been a Level 50 for over a YEAR ! When I try to use the contact us the page refuses to load. Any help/ideas?
I had a problem last week trying to get through to Contact us. I had to clear my browser history, all of it. I believe the page would not load, because of the to many redirects.
As for the level ten/ 1 week warning, have you just swapped your account from a cryptic to a PWE account, if that is the case. It will read your account as a new one, instead of an XXX day account and so you will not be able to get any Zen until that time has transpired.
You could try starting a new account, get it to level 10 and then once the zen store unlocks delete the character. It might be quicker than contacting PWE.
Be sure to specify that it's about Star Trek Online and that it's an account issue. I hope they get it fixed for you.
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