Republic Veteran
Join Date: Jun 2012
Posts: 39
# 11
06-29-2012, 08:06 PM
ive been getting a ton of server disconnects the last day or so
Starfleet Veteran
Join Date: Jun 2012
Posts: 8
# 12
06-29-2012, 08:17 PM
I lag out on holodeck all the time but almost never while on tribble.
Ensign
Join Date: Jun 2012
Posts: 13
# 13
06-30-2012, 05:33 PM
ok...in another attempt to be helpful to the server techs i accessed the server logs on my computer for STonline and this is what they read as (though i really have no clue as to what they can even possibly mean, or even if they can be used to diagnose my severely annoying dosconnect problems:

(all this from just a few attempts to get into the game)


120701 00:05:05 14 Client[0]: LoginServer link attempting connect: 208.95.184.43:7001
120701 00:06:11 15 Client[0]: LoginServer link disconnected (208.95.184.43:7001). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
120701 00:07:08 16 Client[0]: LoginServer link attempting connect: 208.95.184.192:7001
120701 00:09:13 17 Client[0]: LoginServer link disconnected (208.95.184.192:7001). Reason: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error)
120701 00:10:34 18 Client[0]: LoginServer link attempting connect: 208.95.184.42:7001
120701 00:11:42 19 Client[0]: LoginServer link disconnected (208.95.184.42:7001). Reason: socket was shutdown(10054:Connection reset by remote host) (socket error 10054: Connection reset by remote host)
120701 00:11:42 20 Client[0]: ChatRelay link disconnected (208.95.184.43:7409). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
120701 00:26:08 21 Client[0]: LoginServer link attempting connect: 208.95.184.34:7001
120701 00:26:20 22 Client[0]: LoginServer link disconnected (208.95.184.34:7001). Reason: socket was shutdown(10054:Connection reset by remote host) (socket error 10054: Connection reset by remote host)
120701 00:26:20 23 Client[0]: ChatRelay link disconnected (208.95.184.43:7413). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)

so my all burning question of the moment.....what is the unknown socket error?


-----------------------------------------------

update: after looking up online what an error 997, and an error 10054 is, and grabbing a free registry cleaner and optimizer, and purging my system of a lot of errors, and surfing at speeds i have not been able to for a long time, i have concluded that your network is offically borked.....remote peer server disconnects? sounds like some tech monkey flipped the wrong switch ot the office....i'm still disconnected, repeatedly and often, by your servers for some ungodly wholy unknown reason.....are you even going to attempt to fix this, or much less give us some explination as to why your remote host just doesn't like some of us at all? i've fixed all i can on my end and it's running smoothe here.....the problem is somewhere in your servers....
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"Boy....Don't tell me about how "ubergodleet" you think you are. I was playing games long before you were even a twinkle in your daddy's eye....ever hear of Commodore or Ti99? Yeah....it's like that."
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Last edited by sebastianmalvolio; 06-30-2012 at 07:59 PM.
Career Officer
Join Date: Jun 2012
Posts: 894
# 14
07-01-2012, 12:02 PM
Quote:
Originally Posted by sebastianmalvolio View Post
I think that alot of this is a result of the "pay-to-play" vs. "free-to-play" scenario....payers get top priority over the freebies in terms of server bandwidth and priority placement, so all us freeplayers get booted when the lifers and monthers jump online during peak hours...
I'm a lifer and I had these problems for over a week before I resolved them as described in a previous post. So subscription status is not necessarily the issue.

Another thing to check, if this is part of your setup, is your residential gateway. My ISP is AT&T U-verse which uses an RG as a master controller for both my cable TV and Internet services. The other night I searched their support site and found that (1) many other users were encountering server lag issues in online gaming, and (2) one trick that seems to work most of the time to fix it is to hard-reset the RG - that is, unplug it, plug it back in and allow it to reboot.

So, if your Internet connection goes through a residential gateway, that is one more thing to try.
Ensign
Join Date: Jun 2012
Posts: 13
# 15
07-01-2012, 06:57 PM
i'm stuck out in the boonies, so the only thing available for my area is Hughes Net....i'm on the midrange plan, with download speeds at 100mps (though in all truthfull reality, it rarely if ever downloads at that speed, more like the 30kps to 50kps range....in essence, i'm paying for a T1....but only able to play in the 56k range.....yeah, hughes net is massively reaming me, but it's the only thing i can get in the wilderness.)

I do the hard restart thing almost daily when the missus is online, for some reason hughes net likes to drop service at the most inopportune times....and they like to blame it on atmospheric conditions (on a sunny cloudless day mind you...) when in reality, i feel that they purposefully gank service to save strain on their oh so precious bank of 100 micro satellites in a geo sync orbit over our heads....so for anyone contemplating going the satellite internet route......don't......find a land line closest to you and roll with that. Hughes net is an absolute last resort, when nothing else better is available (and i've been with them for over 9 years now, so yeah, i know what i'm talking about)

but as far as the whole "server disconnects" is concerned.....hughes net reports no problems on their end, so i've ruled out my computer, and my ISP, so that just leaves some server gremlin over at PWI playing havoc with the hardware there....
------------------------------------------------------------------------
"Boy....Don't tell me about how "ubergodleet" you think you are. I was playing games long before you were even a twinkle in your daddy's eye....ever hear of Commodore or Ti99? Yeah....it's like that."
------------------------------------------------------------------------
Career Officer
Join Date: Jun 2012
Posts: 90
# 16
07-02-2012, 11:53 AM
I've had CONSTANT little red "Server Not Responding" messages every time I try to play, but ONLY starting since last Friday's patch. Anyone got advice?
Ensign
Join Date: Jun 2012
Posts: 13
# 17
07-02-2012, 05:39 PM
unfortunalely.....no.....

PWI is being tight lipped about these issues.......

they are either unable to respond, or unwilling to respond at the moment...

(going on week 2 of disconnects....this is getting old fast....everything loads right up to the character screen, but when i hit the play button and the "retreiving area maps" bar appears....it then switches to "disconnected from login servers" and bumps me back to a spacy log in screen.....sad...)

--------------------------------------------------------------------------------------------------------------------------------

update #3: put STonline files on the exceptions list for both the windows firewall, and norton firewall and rebooted....still nothing, getting disconnected after the character select screen and pressing play, getting tired of the "loading area maps" bar and really tired of the "Disconnected from login server" bar.....*epic facepalm*
------------------------------------------------------------------------
"Boy....Don't tell me about how "ubergodleet" you think you are. I was playing games long before you were even a twinkle in your daddy's eye....ever hear of Commodore or Ti99? Yeah....it's like that."
------------------------------------------------------------------------

Last edited by sebastianmalvolio; 07-02-2012 at 08:06 PM.
Ensign
Join Date: Sep 2012
Posts: 4
# 18
09-06-2012, 09:38 PM
I had played STO for a while without any issues then I moved to a different house with Brighthouse for my ISP and had constant disconnects every few minutes would drop my entire connection from that computer. The only thing that fixed it was connecting through a VPN. There must be some kinds of packets that the ISP doesn't like and that certain packets are getting lost. When the ISP doesn't see what the traffic is and its all encrypted through the VPN then there seem to be no problems. Seems to be a problem with the ISP IMHO.
Lieutenant
Join Date: Jun 2012
Posts: 40
# 19
09-07-2012, 02:29 PM
Since I've been playing, I have had no issues with connection. I have no connection issue at all with the STO servers when downloading and patching. But the game client will not maintain connection when there is much of any server traffic at my character's location. Consistent "SERVER NOT RESPONDING (XXXX Seconds)" messages occur every few seconds and sometimes counting up to over 200 seconds before it acquires a connection again. Even though two seconds after that it'll do it again. Even while I'm seeing the red message and it's counting up, my in-game chat does still work. I can see players talking and I am able to talk as well. So it's not every connection that's being lost.

I had been updating my attempts and progress in another thread but at this time that's not important information.

New update is that I have reformatted my computer. (I had been wanting to anyway.)
I am currently downloading the STO game client from startrekonline.com and I will report back after this has completed if it has resolved the issue for me. If not, I hope someone has some new information.

Quote:
Originally Posted by sebastianmalvolio View Post
I think that alot of this is a result of the "pay-to-play" vs. "free-to-play" scenario....payers get top priority over the freebies in terms of server bandwidth and priority placement, so all us freeplayers get booted when the lifers and monthers jump online during peak hours...
In as polite a tone as I can muster, I still must tell you that you're an idiot for believing this. Cryptic, as well as anyone else, has absolutely nothing to gain from kicking players offline and causing disconnects unless the account is in Gold status. Quite the opposite, in fact. So many members that don't want to pay would simply quit. This would mean less player base to make the dilithium exchange keep bringing in cash for them for the players that do pay for Zen and sell it on that exchange. It also means less player base that will actually put in $5, $10, $20, or even more when they're able to because they do want something from the C-Store.

Use your head, bud.

PS: I have a lifetime account.
Ensign
Join Date: Jul 2012
Posts: 12
# 20
09-07-2012, 03:05 PM
Same issue here.

I had a perfect connection, until the September 6, 2012 update with it's "General server stability updates", now I'm getting unplayable lag when I'm not getting the "Server not responding" message instead.

Perhaps connected to this "Raptr" thing?
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