Ensign
Join Date: Aug 2012
Posts: 9
# 531
09-06-2012, 10:52 AM
Quote:
Originally Posted by eeb3 View Post
After about a month of not being able to connect to the game, I decided to call up my ISP to request a new IP#. Went through a hoop or two, but was able to get that done, and now able to get to the game.

This leads me to believe that Cryptic's Server Farm has some sort of erroneous IP block (or the router they are connected to get to the outside world at large does).

For ones who are not able to wait a long time to have their router to time out on an Address, Or there ISP has a particular DHCP set-up:

Go into your Router, look for an a setting that will let you 'clone' or 'change' the "MAC Address" of the router (This may vary from brand and model, older ones may not allow it.) Hold that page for a moment.

Now go to Start, Run..., type " cmd ", enter, a black window will appear, type ' ipconfig /all ', enter.
A bunch of text will appear, you may have to scroll back to the top of the window. In the second 'batch' of text you SHOULD find a "Physical Address". it will be a hexadecimal address in the form of: ##-##-##-##-##-##

Type that address into the area for the 'clone MAC' address of your router.

This SHOULD give you a new IP# to work with, if your not able to get a new address by waiting around.

This will help with the issue where all websites (including perfectworld.com) work, except explicitly: StarTrekOnline.com, champions-online.com, crypticstudios.com and that the patcher can not connect to the patchserver.
this seems like a confirmation on my oppinion that some IP?s or whole IP ranges are being blocked on the server side...

as far as i know, you could also call your ISP and request a new IP for the MAC-adress of your router...

glad that most of you guys who had this issue for a long time now are able to log in again
Lt. Commander
Join Date: Jun 2012
Posts: 153
# 532
09-06-2012, 11:41 AM
Wish my issue would have been resolved. Iv tried everything. About to just give it up and delete the game off my hard drive cause its taking them way to long to fix this problem
Career Officer
Join Date: Jun 2012
Posts: 5,815
# 533
09-06-2012, 11:47 AM
Just started having this issue today.
Career Officer
Join Date: Jun 2012
Posts: 5,815
# 534
09-06-2012, 11:55 AM
Found out the issue. Client crashed but was still running in the background. Amazingly, Raptr was tracking it the whole time. Just be aware that crashes plus raptr can cause the client to think it's still running.
Ensign
Join Date: Sep 2012
Posts: 5
# 535
09-07-2012, 08:43 AM
my problem since 7 days. found it today.
dont know.got no plan.
C:\Users\0000>tracert 208.95.184.0

Routenverfolgung zu 208.95.184.0 ?ber maximal 30 Abschnitte

1 1 ms 1 ms 1 ms fritz.box [192.168.178.1]
2 18 ms 20 ms 22 ms 217.0.117.13
3 8 ms 9 ms 9 ms 217.0.81.122
4 11 ms 11 ms 10 ms 217.239.41.94
5 11 ms 10 ms 11 ms te0-7-0-2.ccr21.fra03.atlas.cogentco.com [130.1
7.14.105]
6 18 ms 18 ms 18 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [154.5
.39.181]
7 28 ms 27 ms 27 ms te0-2-0-2.ccr21.lpl01.atlas.cogentco.com [154.5
.37.86]
8 96 ms 95 ms 95 ms te0-0-0-3.ccr21.bos01.atlas.cogentco.com [154.5
.31.169]
9 283 ms 210 ms 249 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.4
]
10 107 ms 106 ms 106 ms 38.111.40.114
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.
Ensign
Join Date: Aug 2012
Posts: 9
# 536
09-07-2012, 09:48 AM
Quote:
Originally Posted by rupdistor View Post
my problem since 7 days. found it today.
dont know.got no plan.
have you tried to get a new public ip for your dsl-modem or whatever your using?
Ensign
Join Date: Sep 2012
Posts: 5
# 537
09-07-2012, 02:40 PM
Quote:
Originally Posted by ncc53702 View Post
have you tried to get a new public ip for your dsl-modem or whatever your using?
thanks.ive tried it.same problem.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\0000>tracert 208.95.184.0

Routenverfolgung zu 208.95.184.0 ?ber maximal 30 Abschnitte

1 1 ms 3 ms 1 ms fritz.box [192.168.178.2]
2 9 ms 8 ms 9 ms 217.0.117.13
3 9 ms 8 ms 8 ms 217.0.81.114
4 10 ms 10 ms 10 ms 194.25.6.78
5 15 ms 11 ms 10 ms te0-7-0-2.ccr21.fra03.atlas.cogentco.com [130.11
7.14.105]
6 16 ms 16 ms 17 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.11
7.0.145]
7 28 ms 27 ms 27 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
.37.90]
8 96 ms 97 ms 97 ms 154.54.85.213
9 108 ms 99 ms 100 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 94 ms 94 ms 96 ms 38.111.40.114
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.

C:\Users\0000>

today i get this mail from pw.

Thank you for the information. We are investigating this issue and working to fix it. We appreciate your patience and cooperation in the meantime.

Regards,

The Perfect World Tech Support Team

lets see what happens.
Career Officer
Join Date: Jun 2012
Posts: 259
# 538
09-08-2012, 07:28 AM
I hate to dash your hopes but support told me to get lost 2 weeks ago, I have been able to get in intermittently since but there is still gremlins in the engine someplace. I hope your response is true and they are indeed working on a fix!
Ensign
Join Date: Sep 2012
Posts: 5
# 539
09-08-2012, 10:51 AM
Quote:
Originally Posted by bannon3 View Post
I hate to dash your hopes but support told me to get lost 2 weeks ago, I have been able to get in intermittently since but there is still gremlins in the engine someplace. I hope your response is true and they are indeed working on a fix!
weeping...
Ensign
Join Date: Sep 2012
Posts: 1
# 540 Fix for Launcher Error
09-09-2012, 07:33 AM
I have noticed that a lot of you have been experiencing problems opening the launcher application. You receive errors when the launcher is attempting to update. Here is a method that I have discovered that has allowed me to resolve this problem on multiple different systems.

First locate the actual game application file. On a Windows 7 system it is located here:
C:\User\Public\Games\Cryptic Studios\Star Trek Online\Live\GameClient ? this is the actual file

Open the file and it will open the STO client

DO NOT log into your account

Then Open the Launcher

It should then process the update on the Launcher and allow you to Play

Please post a response if this works for you too.
Reply

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