Expect no response from general bug tickets, and usually a canned response from GM tickets - especially if you are using the GM ticket to report a bug. Otherwise, if you have a unique problem that is somehow affecting your play, you might get a fix and a response.
STO Forum member since before February 2010.
STO Academy's excellent skill planner here: Link
I actually avoid success entirely. It doesn't get me what I want, and the consequences for failure are slim. -- markhawman