I haven't been to STO for about 2 months due to the limited free time I had and when I got back on August, they seem to add a new security protocal, the One-Time Activation code.
The "box" (whatever it's called) that told me to enter the code tell me to go to my email which I use in STO, so I enter.
The problem begin from there. My e-mail use in STO are the old one I use and I barely go check it. When I tried to access that e-mail, it's lock due to some security problem and I need to be verify. So I tried, but because I haven't use that e-mail for years, I can't remember the necessary information to recover them, so I can't access the one-time activation code .