Ensign
Join Date: Sep 2012
Posts: 3
# 1 Lost 4000+ zen!!!
09-27-2012, 01:33 AM
WTF!?

I am a lifetimesubscriber of Star Trek Online. After having been away for a while I decided to come back into the game. However, I still needed to connect my Cryptic account with a Perfect World account. Before I did this I had a balance of 4000+ zen, but after I connected the two accounts the balance reads 0.

How is this possible?

Did anyone else have this problem?

So I made a ticket and I get a confirmation mail that says:

Your question has been received. You should expect a response from us within 3-4 business days.

OMG... 3-4 days? Seriously?

Last edited by erikusz84; 09-27-2012 at 01:47 AM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 445
# 2
09-27-2012, 01:50 AM
hopefully this helps.

go onto Charge Zen then purchase Zen.

then once on this page click "Transfer Zen" under the "My Wallet"

then you'll see 3 drop downs
1. Select Game - STO
2. Select Server - Holodeck
3. Select Ammount.

when I baught Zen for the first time I logged in game and was like what the hay!
but after a little wandering around the "Perfect World" Zen in your wallet, I figured that when you buy Zen it doesn't go directly to the game it goes into this "Wallet" and you have to transfer it to the game you want it to be on. *edit* - "my thoughts are with your account linking to PWE recently I'm hoping that its just moved from STO back into your perfect world wallet*

Really hope this helps

RachelJ88
Ensign
Join Date: Sep 2012
Posts: 3
# 3
09-27-2012, 02:10 AM
Hey Rachel,

Tnx for your suggestion. I tried it but there was only a 0 amount of zen to transfer.
Starfleet Veteran
Join Date: Jun 2012
Posts: 445
# 4
09-27-2012, 02:40 AM
You're welcome.

totally sorry to hear about losing your Zen, hopefully Cryptic or Perfect World will get back to you.
I'd suggest having a look through the Wallet stuff though I had 70zen in game randomly dissapear once but it re-appeared again back in game after I scrutinized the wallet.

Best Of Luck!
RachelJ88
Lt. Commander
Join Date: Aug 2012
Posts: 116
# 5
09-27-2012, 03:41 AM
They're being very generous with the entire 3-4 business days thing. When I had a query, I got a response within one business day. The quality of support, at least so far, is "halfway decent". Although personally, I hope not to have any more encounters with them to make that impression worsen. The best tech support is the one you never have to talk to.
Ensign
Join Date: Sep 2012
Posts: 3
# 6
09-27-2012, 04:34 AM
Quote:
Originally Posted by jkname View Post
They're being very generous with the entire 3-4 business days thing. When I had a query, I got a response within one business day. The quality of support, at least so far, is "halfway decent". Although personally, I hope not to have any more encounters with them to make that impression worsen. The best tech support is the one you never have to talk to.
Well that at least is some good news. Tnx for the heads up!
Captain
Join Date: Jun 2012
Posts: 6,270
# 7
09-27-2012, 05:24 AM
You cannot see your Zen balance under your Account like you could when you had the Cryptic Account. The only place you can see your Zen balance now is by going to the C-Store: either online or in-game, and checking it there. Have you checked there to see if the 4,000 is still there?
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