Lieutenant
Join Date: Jun 2012
Posts: 61
# 1 overcharged?
10-02-2012, 11:50 PM
ok friday 9/28 i got 50 bucks worth of zen.... and i got 50 of zen... today i was looking at my credit card. and it says not only friday i got charged 50 ( still pending) but today 10/3 i was charged for the 50 no zen... but i was charged. so in total i was charged 100 bucks for 50 of zen... and of course now there is no billing support number.... i sent in a ticket. ( that was on billing support page ) but no answer. so i got screwed any ideas.....

this is sad i have played this game since beta. if they screw me here. i will quit playing.... they owe me.... i am real mad... i want a dam phone number to call....dang it i'm pissed with the lack of support.

found this phone number but of course its bad. this is sad
https://support.perfectworld.com/app.../1951/kw/phone
http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91853853000&dateline=  1340532993

Last edited by cowkiller75; 10-02-2012 at 11:55 PM.
Career Officer
Join Date: Jun 2012
Posts: 1,500
# 2
10-03-2012, 01:32 AM
doesn't your cedit card company have a fraud option to get your money back?

they obviously have no right to take money from you 2 times if you pressed the button only 1 time.

as a last resort, i would inform myself about any options there.


i am sure Brandon will swoop in any moment and tell you the proper channels to get in contact with Billing Support and put a red !!! on it internally...
Lieutenant
Join Date: Aug 2012
Posts: 33
# 3
10-03-2012, 01:32 AM
Has it occurred to you to block the transaction with the CC company or your bank!?!??! DURRRRRRR

or at least dispute it.
Captain
Join Date: Oct 2012
Posts: 924
# 4
10-03-2012, 02:32 AM
the pending charge usually disappears after a few days.
i wouldn't worry about it unless its been a week or so.
Lieutenant
Join Date: Jun 2012
Posts: 61
# 5
10-03-2012, 04:25 AM
we will see if it gos away...
as for brandon i'm sure he will come in and say go with proper channels..... but there is no phone number now... the old one is changed to a company... and the stuff on the bill support is very very very minamul at best. which is sad.

as it has occurred to me to disputed it. but since this is a place i do bisness with alot i would hope they would make it right. if there is no response in 2 days i will dispute it.
http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91853853000&dateline=  1340532993
Career Officer
Join Date: Jun 2012
Posts: 2,135
# 6
10-03-2012, 04:32 AM
Contact details:
http://www.gamesjobsdirect.com/compa...ryptic-studios

not hard to find on google, if it's out of date go to the financial register, you'll ffind it there with a lot of other public domain information pertaining to PWI/PWE.

However as stated it will probably disappear, if not go back to your CC company and tell them it's a mistake and they will refund you and take it up themselves with Cryptic.
Career Officer
Join Date: Jun 2012
Posts: 5,577
# 7
10-03-2012, 04:38 AM
Where are you from?

In my instance, if I were to buy 50$ of zen, the following math applies):

(((50$ * 6,5[ConversionRate])+1,2%[TransferPrice])+25%[VAT]) = 63,25 USD.

Sometimes conversion rates and taxes and all that can get pretty messy and make insane results.
My name may say "PWE member", but I will never be.
-NEVER Forget the Screwups and ignorance made towards the people who supported the game through 2011
Don't look silly, don't call it "Zen-Store" - Don't waste devs time, Post proper bug-reports
Lieutenant
Join Date: Jun 2012
Posts: 61
# 8
10-03-2012, 05:16 AM
Quote:
Originally Posted by mattjohnsonva View Post

However as stated it will probably disappear, if not go back to your CC company and tell them it's a mistake and they will refund you and take it up themselves with Cryptic.


i use city bank a huge company no transaction fees
i just didnt want to take it up with my credit card yet...... when i dispute it they will lock that merchant from my card. so i wont be able to buy goods there again... atleast thats what has happen in the past... thanks for the link.
http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91853853000&dateline=  1340532993
Starfleet Veteran
Join Date: Jun 2012
Posts: 2,517
# 9
10-03-2012, 05:27 AM
A lot of services will ban your account if you dispute a charge on them. It's usually automated, and it can be a pain if not impossible getting your account back. If the pending charge doesn't disappear it'd be best to exhaust your options beating your head against PWE or Cryptic "support" first.

Last edited by hevach; 10-03-2012 at 05:29 AM.
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 10
10-03-2012, 07:57 AM
Quote:
Originally Posted by cowkiller75 View Post
ok friday 9/28 i got 50 bucks worth of zen.... and i got 50 of zen... today i was looking at my credit card. and it says not only friday i got charged 50 ( still pending) but today 10/3 i was charged for the 50 no zen... but i was charged. so in total i was charged 100 bucks for 50 of zen... and of course now there is no billing support number.... i sent in a ticket. ( that was on billing support page ) but no answer. so i got screwed any ideas.....

this is sad i have played this game since beta. if they screw me here. i will quit playing.... they owe me.... i am real mad... i want a dam phone number to call....dang it i'm pissed with the lack of support.

found this phone number but of course its bad. this is sad
https://support.perfectworld.com/app.../1951/kw/phone
If you are still seeing a pending charge, but the $50 has also hard posted to your account, your bank may be in the process of dropping the pending charge. I would not be too concerned unless that pending charge hard posts as well. If it does, reach out to our billing team (support.perfectworld.com or customerservice@perfectworld.com) and they'll be able to investigate.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
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