So I'm not alone in this. I have been Lifetime for under 240 days. When the promo came out I got everything I was supposed to except for the Two (2) Character Slots.
Filed a Ticket. They said they looked into it and not only had I received it, but I was using them. I replied pointing out that I used Zen for those slots and all the numerous other slots and the fact that I hadn't even reach 300 days yet as well as that the last character I created was well before the current "Instant Vet" Lifetime Promo. ... The Response I got was that they considered it resolved and were closing my ticket and that any responses filed further on the ticket would not receive any response.
So I filed a ticket about the lack of the effort into the query... what response did I get? Looks like a duplicate ticket, we're gonna delete this ticket. All replies should be sent on the other ticket.
So, yeah, Thanks PWE. Convenient enough they sent me a survey about how customer service was. I rated it as accurately as possible considering that none of the available responses contained expletives.
Thanks for the report -- the team is investigating, but this is not affecting all Vets. It seems that this perk is not granting correctly to some Lifetime Members who are not at the 300-day or 700-day mark, when it should. Veterans who have hit the 300-day or 700-day mark are receiving their rewards correctly. We're working on a resolution and will have a fix put in as soon as possible.
Now that I've completed Negotiate Delivery of Promised Character Slots 1/1, does this open up Negotiatte Additional Delivery of Character Slots as a repeatable mission? LOL Sorry... Lil' Doff Humor. lol
I response to my ticket I received the following reply on the 14th:
We would like to confirm that we are already aware of this particular issue. While we understand you would like us to be able to resolve your issue quickly, some issues require further development from departments outside our control and cannot be resolved by a GM. Please rest assured that our developers work to resolve all bugs as quickly as possible.
We will assume your issue has been resolved if we do not hear from you within 168 hours.
So... I'm hoping (please allow a man to dream, thankyouverymuch) that they intend to resolve this issue sometime before the 21st...