Hmmm i did programming for Symantec for 4 years and if a bug in there was allowed to be there that long there would alot of infected computers for starters...Imagine Symantec acting Like PWE..."We are sorry our product has malfunctioned but unfortunately we cannot help you Sorry" They would lose 90% of there customer base... PWE is doing just that most of the time with most of people's customer complaints or problems. Or my favorite" Sorry thats a known bug in the game so we cannot help you get you back your latinum. Please file a bug report instead. If you handle customers like this for too much longer PWE this game isnt gonna last. Look at all the complaints on your own forums PWE and fix the issues your customers are telling you about.
If you dont understand the vast level of different expectations between an anti-virus program and a game, then I understand why you no longer work for Symantec.