Still it is resources that could be better spent on the game itself and many of its problems. We will agree to disagree but the fact remains that it is resource that isn't needed when in fact the game itself needs the attention.
Not really. THe gateway guys are supposedly well trained in this particualr thing. While they probably COULD help out in maingame stuff that would be ignoring their specialties.
It would be like putting a prep cook in the head chefs spot. Sure he MIGHT be able to do the job, but nowhere near as well as the guy who was trained to do it.