If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
I cannot seem to purchase these stupid zen points because it keeps telling me that I need a Level 10 character I HAVE 6 Lvl 50s!
When I try to contact someone about this issue my browsers(yes plural!) all tell me that it cannot connect at this time!
The frustration I'm experiencing currently is needless!
I have been playing this game for a few years now and this is the first time I've been so irritated that it's beginning to have an effect on my attitude toward continuing. MAINLY because of the lack of support from Perfect World.
Have you linked your Cryptic and PWE account? You'll need to do that in order to purchase ZEN. That's the most common reason legacy Cryptic players see that error--because you don't have any characters on your PWE account until you link. You can find information here on linking your accounts.
If that's not the issue, only Billing will be able to assist you. You can email in directly to firstname.lastname@example.org if support.perfectworld.com is not working for you.
Originally Posted by grouchyotaku
This is a false positive that's caused because STO's database hasn't been integrated in the system that PWE uses...
This is not accurate information.
Brandon "BranFlakes" Felczer | Community Manager
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Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here.
Last edited by pwebranflakes; 10-20-2012 at 01:49 PM.