actually now that this is in the correct forum, I see that this has been a problem since April
6 months ago.. I expect some official plan and answer on this topic.. 6 months for this caliber of issue and no public sorry we are working on it.. is not ok.
I love that this was moved to game play bugs, when my main point is I would like to communicate with someone in management to understand what their plan is to address this wide spread issue. I would also like to understand their GM policy as my experience so far has been about a 3/10 and I would like to know how as a company they intend to increase satisfaction and earn my business..