yeah, the 4 hour patch just turned into an 8 hour patch... this is really lousy service.
You're right, let's have the servers up and then fail in an hour or two...oh wait.
Seriously, better get the job done right.
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Effectively any gold member should have their billing date pushed back a day since it now is taking 8 hours to do maintanence. I for one am very happy i have not invested any money into this. Its a good game and all, but once you hit 50 it turns into every other game. Farm farm farm. Guess i'll go give Star Wars a try. Look at other MMO companies. WoW does maintanence every tuesday with an announcement in the launcher well before downtime. EvE does maintanence every morning and it lasts 2 hours. This is just poor communication and poor customer service. No different then Xbox putting a piece of crap in a box, slapping a year warranty on it and giving the bird to anyone that bought it.
Well, it's hard to communicate unexpected problems hours ahead of time. Yeesh...