It's tracing the hops from his end of the Interwebz to Cryptic/PWE's end. It's saying the connection stops entirely at THEIR doorstep, and the connection is perfectly fine. It's their servers being bad.
bsranger, I've experienced (connection) problems before and they normally didn't last very long. Hard to say how long it'll take them to fix the issue but I would think they do whatever they can to help us get back in the captain's chair.