Ensign
Join Date: Nov 2012
Posts: 2
# 631 Traceroutes?
11-06-2012, 09:07 PM
Strange problem (and annoying it is).

Anyone care to compare tracerts for the problem?

I get the following: (early hops cut out for personal privacy reasons)


Quote:
6 17 ms 15 ms 20 ms pos-0-6-0-0-pe01.1950stemmons.tx.ibone.comcast.net [68.86.85.34]
7 26 ms 15 ms 15 ms as174.1950stemmons.tx.ibone.comcast.net [173.167.56.166]
8 17 ms 15 ms 15 ms te0-0-0-4.ccr21.dfw01.atlas.cogentco.com [154.54.6.57]
9 26 ms 27 ms 27 ms te0-2-0-3.ccr21.mci01.atlas.cogentco.com [154.54.5.170]
10 44 ms 45 ms 45 ms te0-5-0-4.ccr21.ord01.atlas.cogentco.com [154.54.45.146]
11 73 ms 66 ms 68 ms te0-2-0-2.ccr22.bos01.atlas.cogentco.com [154.54.43.194]
12 58 ms 57 ms 59 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
13 * * * Request timed out.

<The remainder fail>

What I'm seeing implies that the problem is with Cogent Communications, who are probably the ISP for STO. What do other people see in route traces?


UPDATE: A friend who can connect traced it for me and got:

Quote:
7 42 ms 41 ms 43 ms ggr3.dlstx.ip.att.net [12.122.138.17]
8 248 ms 221 ms 218 ms 192.205.36.182
9 45 ms 41 ms 41 ms te0-0-0-4.ccr22.dfw01.atlas.cogentco.com [154.54
.6.53]
10 52 ms 51 ms 52 ms te0-4-0-7.mpd22.mci01.atlas.cogentco.com [154.54
.80.106]
11 47 ms 46 ms 45 ms te0-1-0-2.mpd22.ord01.atlas.cogentco.com [154.54
.3.201]
12 68 ms 68 ms 67 ms te0-0-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.43.186]
13 77 ms 76 ms 76 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 75 ms 72 ms 72 ms 38.111.40.114
15 68 ms 68 ms 67 ms www.playstartrekonline.fr [208.95.185.44]
So, looking at the hop that he can make that I can't, it's something to do with: http://whois.domaintools.com/38.111.40.114 and te3-4.ccr01.bos06.atlas.cogentco.com.

Think someone messed up a routing table at cryptic? Or is it just some of us being filtered for some strange reason?

Last edited by irbisgreif; 11-06-2012 at 09:18 PM. Reason: More information.
Captain
Join Date: Jun 2012
Posts: 891
# 632
11-06-2012, 09:11 PM
Quote:
Originally Posted by csvlance View Post
For whatever it's worth.. seems to be Cogent's problem.

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

[snip]
4 14 ms 10 ms 15 ms te-8-1-ur01.webster.mn.minn.comcast.net [68.86.232.17]
5 23 ms 34 ms 26 ms te-0-2-0-1-ar01.crosstown.mn.minn.comcast.net [69.139.176.121]
6 11 ms 14 ms 10 ms te-0-0-0-2-ar01.roseville.mn.minn.comcast.net [68.87.174.210]
7 21 ms 27 ms 27 ms te-1-4-0-7-705-cr01.newyork.ny.ibone.comcast.net [68.86.92.29]
8 * * 25 ms pos-1-2-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.86.78]
9 29 ms 28 ms 24 ms te0-2-0-1.ccr22.ord03.atlas.cogentco.com [154.54.11.253]
10 23 ms 22 ms 29 ms te0-3-0-0.ccr21.ord01.atlas.cogentco.com [154.54.5.25]
11 46 ms 52 ms 50 ms te0-0-0-5.ccr22.bos01.atlas.cogentco.com [154.54.42.254]
12 51 ms 55 ms 57 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Probably, cogent is terrible

Last edited by xantris; 11-06-2012 at 09:17 PM.
Ensign
Join Date: Sep 2012
Posts: 19
# 633
11-06-2012, 09:14 PM
I think this problem is now effecting just about everybody. Totally unacceptable. As an aside I just bought a new computer that uses the latest Intel sandy bridges CPU and STO wont run on it. Again totally unacceptable. Cryptic has near non-existant tech support and terrible software/server upkeep. I think that the customer base should be reembursed for this incompetence. This may be a free to play game but many (purhaps most have put money into it) and its no excuse for this level of incompetence.
Career Officer
Join Date: Jun 2012
Posts: 259
# 634
11-06-2012, 09:27 PM
bet the routing table got corrupted.... again
Career Officer
Join Date: Jun 2012
Posts: 259
# 635
11-06-2012, 09:29 PM
my launcher popped up
Ensign
Join Date: Nov 2012
Posts: 2
# 636
11-06-2012, 09:37 PM
I'm up now as well. Guess there /was/ a routing problem?
Captain
Join Date: Jun 2012
Posts: 858
# 637
11-06-2012, 09:39 PM
worked for 2 min and now same again for me , even the tribble update stopped at 3%
Commander
Join Date: Jun 2012
Posts: 463
# 638
11-06-2012, 10:07 PM
Quote:
Originally Posted by irbisgreif View Post
Strange problem (and annoying it is).

Anyone care to compare tracerts for the problem?

I get the following: (early hops cut out for personal privacy reasons)





What I'm seeing implies that the problem is with Cogent Communications, who are probably the ISP for STO. What do other people see in route traces?


UPDATE: A friend who can connect traced it for me and got:



So, looking at the hop that he can make that I can't, it's something to do with: http://whois.domaintools.com/38.111.40.114 and te3-4.ccr01.bos06.atlas.cogentco.com.

Think someone messed up a routing table at cryptic? Or is it just some of us being filtered for some strange reason?
Well I performed the same traceroute to the IP address provided.

Quote:
6 55 ms 41 ms 52 ms pos-3-11-0-0-cr01.56marietta.ga.ibone.comcast.net [68.86.85.225]
7 39 ms 85 ms 46 ms pos-0-2-0-0-pe01.56marietta.ga.ibone.comcast.net [68.86.86.166]
8 41 ms 42 ms 54 ms te4-2.ccr01.atl02.atlas.cogentco.com [154.54.10.233]
9 40 ms 38 ms 97 ms te0-0-0-1.ccr21.atl01.atlas.cogentco.com [154.54.0.165]
10 49 ms 50 ms 52 ms te0-0-0-7.ccr21.dca01.atlas.cogentco.com [154.54.28.213]
11 49 ms 48 ms 126 ms te0-0-0-2.ccr21.jfk02.atlas.cogentco.com [66.28.4.125]
12 53 ms 61 ms 54 ms te0-2-0-1.ccr22.bos01.atlas.cogentco.com [154.54.44.94]
13 65 ms 79 ms 48 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
14 81 ms 61 ms 59 ms 38.111.40.114
15 49 ms 58 ms 54 ms 208.95.185.44

[Unrepentant] Lapo@overlapo: the problem with space STF
is that you can't properly teabag your defeated opponent

Unrepentant: Home of the Rainbow Warrior and the Rainbow Brigade.
Ensign
Join Date: Sep 2012
Posts: 14
# 639
11-07-2012, 05:30 AM
Yay! After a good night's sleep it really is a better day for piloting. Glad to have my captain's chair on my bridge back. Smells a bit like Borg in here...gonna put some incense sticks.


Thanks very much for fixing it, Cryptic/PWE.
Ensign
Join Date: Jun 2012
Posts: 18
# 640
11-07-2012, 10:48 AM
They still have issues on their servers....because I have the same problems you noticed yesterday, and I'm unable to connect to www.startrekonline.com, too....
I hope they'll be able to fix this bad error soon I thought they have noticed that on forum maybe sayin' something about "waiting times" to solve that but no way...maybe they techicians have been assimilated P
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