my transaction just turned into "completed" and the transfer to STO worked - seems they figured out the serverproblems. thanks pw technicians, cheers.
I still haven't gotten my Zen. I haven't even gotten a reply from my email to Perfect World. I can't seem to get into their ticket system because their web site is crap. If I don't get some kind of response soon I'm going to go to Paypal and ask that it be reversed.