Captain
Join Date: Aug 2012
Posts: 13,994
# 271
11-08-2012, 09:37 PM
Quote:
Originally Posted by upyournacelles2 View Post
thats there international office

"Game developer in China. Beijing Perfect World Co., Ltd was founded in 2004 and invested by Mr. Chi Yufeng, the president of Human Software Corporation. The company develops persistent online games.
The company has an international office -- Perfect World Entertainment -- based in Redwood City, CA, USA."
PWE is a subsidiary of PWC.

PWC's based out of China.
PWE's based out of California.

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Lt. Commander
Join Date: Nov 2012
Posts: 197
# 272
11-08-2012, 09:48 PM
Quote:
Originally Posted by virusdancer View Post
PWE is a subsidiary of PWC.

PWC's based out of China.
PWE's based out of California.
gotcha!

so pwe is "A company controlled by a holding company." In this case PWC based in china
Captain
Join Date: Nov 2012
Posts: 4,089
# 273
11-08-2012, 09:55 PM
Quote:
Originally Posted by virusdancer View Post
Redwood City...
Thats like saying the mandarin oranges I had this morning came from Vancouver... cause thats what the box says... imported by XYZ Importing Box ect ect Vancouver, Canada. Couldn't help the joke there. lol
When the messenger comes to appropriate your profits ... kill the messenger.
Lt. Commander
Join Date: Nov 2012
Posts: 165
# 274
11-09-2012, 12:28 AM
Quote:
Originally Posted by sophlogimo View Post
Generally speaking, as far as I understand it, people who feel that they have been treated unfair should open a support ticket.
Mhm... ever tried doing that? It feels like the replies to support tickets are as close to an auto-reply as you can get.

Example: (fictional, not actual ticket)
Q: One of my ships won't let me slot sci consoles!
A: Hello valued customer! The One of my ships won't let me slot sci consoles! is unfortunate. We thank you for your understanding.
Q: What? Will you look into this problem or not?
A: This ticket has already been processed, and we consider it closed.


Well, it's putting it on the edge. It's not this bad, but when you have an issue, this is how bad it feels. And it reflects how useful most replies Ive seen are.
Starfleet Veteran
Join Date: Jun 2012
Posts: 3,337
# 275
11-09-2012, 12:29 AM
Quote:
Originally Posted by antoniosalieri View Post
Thats like saying the mandarin oranges I had this morning came from Vancouver... cause thats what the box says... imported by XYZ Importing Box ect ect Vancouver, Canada. Couldn't help the joke there. lol

However, the STO oranges are definitely grown and packaged in California.
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Promote what you love, instead of bashing what you hate.
https://www.youtube.com/watch?featur...lM_skuv4#t=584

Last edited by sophlogimo; 11-09-2012 at 12:32 AM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 3,337
# 276
11-09-2012, 12:32 AM
Quote:
Originally Posted by pvehero View Post
Mhm... ever tried doing that?
Never had to, regarding forum bans.

Quote:
It feels like the replies to support tickets are as close to an auto-reply as you can get.

Example: (fictional, not actual ticket)
Q: One of my ships won't let me slot sci consoles!
A: Hello valued customer! The One of my ships won't let me slot sci consoles! is unfortunate. We thank you for your understanding.
Q: What? Will you look into this problem or not?
A: This ticket has already been processed, and we consider it closed.


Well, it's putting it on the edge. It's not this bad, but when you have an issue, this is how bad it feels. And it reflects how useful most replies Ive seen are.
I had such tickets. Customer support's options to work on such in-game things are probably limited, due to technical reasons. But I think this is different with forum-related support tickets, which seem to just be forwarded to PWEBranFlakes (and a team to support him?), who will then do with it what he deems best.
---------------------------------------------------------------------------------
Promote what you love, instead of bashing what you hate.
https://www.youtube.com/watch?featur...lM_skuv4#t=584
Lt. Commander
Join Date: Nov 2012
Posts: 165
# 277
11-09-2012, 01:12 AM
Quote:
Originally Posted by sophlogimo View Post
I had such tickets. Customer support's options to work on such in-game things are probably limited, due to technical reasons.
Would you accept this anywhere else where you are a customer? If you get a meal full of hair at a restaurant, and you complain to the waiter, will you be satisfied with him saying. "That is unfortunate" and then leave you? Would you excuse him with "Oh, he probably isn't allowed to talk to the chef". Even if that was the case, it would excuse the waiter, not the restaurant. (◑‿◐)
Quote:
Originally Posted by sophlogimo View Post
But I think this is different with forum-related support tickets
pardon me if I don't take your word for it.
Captain
Join Date: Nov 2012
Posts: 1,416
# 278
11-09-2012, 04:02 AM
Quote:
Originally Posted by sophlogimo View Post
forum-related support tickets, which seem to just be forwarded to PWEBranFlakes (and a team to support him?), who will then do with it what he deems best.
but if hes the one who issues an infraction/ban/whatever their policy says that someone other then him will review it.

right?

if hes the lead then how can a ticket ever be "fairly"?


Quote:
Originally Posted by pvehero View Post
Would you accept this anywhere else where you are a customer? If you get a meal full of hair at a restaurant, and you complain to the waiter, will you be satisfied with him saying. "That is unfortunate" and then leave you? Would you excuse him with "Oh, he probably isn't allowed to talk to the chef". Even if that was the case, it would excuse the waiter, not the restaurant. (◑‿◐)

pardon me if I don't take your word for it.
dude at a resturant- "excuse me waiter, my steak is raw and i asked for it to be well done."
waiter- "thats unfortunate but i'm sorry, im not the cook."
dude- "let me talk to the cook then."
waiter- "i'm sorry but the cook isnt able to interact with the customers."
dude- "then who can i talk to about my steak being cooked wrong?"
waiter- "well heres a little survey card, i'm sure you'll get some sort of special offer in 2-8 weeks, have a nice day."
dude- "wtf?"
Quote:
Originally Posted by mancom View Post
Frankly, I think the only sound advice that one can give new players at this time is to stay away from PVP in STO.
Science pvp at its best-http://www.youtube.com/user/matteo716
Do you even Science Bro?

Last edited by maicake716; 11-09-2012 at 04:05 AM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 3,337
# 279
11-09-2012, 07:26 AM
Quote:
Originally Posted by maicake716 View Post
but if hes the one who issues an infraction/ban/whatever their policy says that someone other then him will review it.

right?

if hes the lead then how can a ticket ever be "fairly"?
[...]
That is my understanding of the procedure, too. And if, uhm, your friend suffered from it, then I guess the best approach would be to be very polite and convincing in his support ticket.
---------------------------------------------------------------------------------
Promote what you love, instead of bashing what you hate.
https://www.youtube.com/watch?featur...lM_skuv4#t=584
Super Moderator
Join Date: Jun 2012
Posts: 4,523
# 280
11-09-2012, 08:32 AM
Quote:
Originally Posted by sophlogimo View Post
But I think this is different with forum-related support tickets, which seem to just be forwarded to PWEBranFlakes (and a team to support him?), who will then do with it what he deems best.
Quote:
Originally Posted by maicake716 View Post
but if hes the one who issues an infraction/ban/whatever their policy says that someone other then him will review it.

right?

if hes the lead then how can a ticket ever be "fairly"?
Ok, take what I am about to say with a grain of salt... it's based on a little bit of experience with the ticket system, a little bit of experience as a moderator for the STO forums, and a dash of speculation on my part. I have no direct knowledge of Cryptic's internal operations.

I believe that forum-related support tickets are forwarded to the Website and Forums team, who are the only people with the power to control the forums.

You should also understand that Branflakes is not the only person on that team and he's not the only Community Manager. He's STO's Community Manager.

I would assume that any dispute involving Branflakes would be passed to another person on that team for review. At least that's how I interpret what the rules say about the process.

Having said that, I will also say that my experience with Branflakes shows that he does not hand out infractions lightly. If he does hand out an infraction, it will very likely stick... not because he's the Community Manager, but because he's right.
Volunteer Community Moderator for the Star Trek Online forums -- My views may not represent those of Cryptic Studios or Perfect World Entertainment. If you wish to speak to someone on the community team, file a "forums and website" support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
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