They see 10 threads that praise New Romulus and they think everything's sunshine and butterflies but neglect the 200+ post thread on Doff grinder prices and Dilithium nerfs.
You see that a lot with game developers. Lots of people warned Bioware/EA that there were serious problems with SWTOR -- no one listened. And now it's a $200million failwhale going F2P. It's pretty amazing though since it's direct customer feedback which some companies pay thousands to get.