If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Did you actually click the "take items" button while at the mail console?
also, if you have more than one toon, and a item was in the exchange on one of thoes toons the item is returned to that toon's mail, so you would need to log in to that toon, go to a mailbox, take item, resell