Had an account at release and for sometime after. Long story short moved to other games. I have since returned to give STO another try and for some reason my old account refuses to be found. When I did a recovery on cryptic side it showed my old account name but when I logged into the game after merging with PW it forced me to make a new toon and there was no option to locate my old char on a server somewhere or anything. I had spent a lot of cpoints on the Engi RA. I am not getting any type of feedback from there support. Any ideas? Am I going to have to bite the bullet and start over? Not my first choice. I am at a loss here I would like to get back into the game but I would like to use my old stuff. Any ideas?
Yes I have emailed them at there support center and was told 3 to 5 business days for a response. Still nothing I do have tickets showing open on the new char but no answers or responses shown. The char has to be there I still know his name and the name that was on the web account for cryptic. I think somehow wires got crossed I didnt merge the accounts right. Somehow I have messed something up. I can give them all the info to verify that its me. Card num addy etc. I just need to get a response I guess. A phone number would be nice. Something. I will give it a bit longer and give up I guess but I do hope I get some support help soon. I like the new features and would prob resub but not without my old char.
Thanks for the replies maybe there is help out there. Just a matter if it reaches me.....
If you have not actually logged into the game for a long period of time. You characters are removed from the active database and archived for safekeeping. If you check your account, it will show no characters. This is normal. When you log into the game again, your characters will be removed from the archive and restored back to the active database.