Ensign
Join Date: Sep 2012
Posts: 27
# 1 Any way
11-22-2012, 03:35 PM
to get help in game with missing items other than the GM tab, or does it normally take 3+days to get a response?
Career Officer
Join Date: Jul 2012
Posts: 3,646
# 2
11-22-2012, 03:42 PM
It's taken the ticket team two weeks to get back to me once. What I usually tend to do now is to send them the initial ticket, wait three days then update it with a reminder. Usually I get a reply within another day or two then.

Bare in mind they don't work weekends, so you're looking at a five day week. Also, you can bet their team is somewhat small, and the people submitting the tickets are vast. They're going to have a lot to get through.
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