If the game has a lot of items you really want OP, and you feel forced to spending money I'd say they are doing their job right...
About the reputation system, though I hate it as much as the next guy, I recognize they met us halfway not once but twice.
From removing dilithium cost to cutting down leveling time to actually adding dilithium as a reward.
The f2p model in this game is far superior to anything I ever saw, having access to nearly everything but I sometimes wonder if it's at the expense of the subscribers.
And though I for the most parts didn't like season 6 nor season 7 I think the amount of content is actually good.
We have had new maps and new ships and what not coming out at a steady pace while I've been here.
I don't enjoy the new denture zone myself but I know a lot people think it's really great so I have to give them props for at least adding to the game.
And finally yes there are things that need work which they acknowledge and I look at it as they started from scratch and are rebuilding, I don't doubt that things will get better.
True enough however that kdf and pvp seem to be at the buttom of their list.
We no longer include the forums, or players in general - tacofangs