the launcher patch fails, it is not possible to log in

Tried this and still no good. Keep getting disconnected after about 10 seconds - 2 minutes of game play. Only success I've had is bouncing between the proxy servers. EU got me 5 minutes with no trouble until it started DCing me.

this could fix the launcher it self not working
not the DC sadly

any fixes for players not using steam?

couldn't login since nov 20th, it always fails as the launcher goes for the 2nd attempt.

I logged in yesterday to do the Tour event ~13 hours ago but it was solid lag ingame so I gave up. Trying to log on now for 15 minutes and not even getting to the character screen.

...and it finally works after disabling the proxy I enabled yesterday to try play the game then.

ISP: Comcast, Chicago, IL


Tracert test results:


Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms CISCO22469 [10.110.178.1]
2 37 ms 30 ms 29 ms c-68-57-216-1.hsd1.il.comcast.net [68.57.216.1]

3 11 ms 10 ms 11 ms te-0-2-0-4-sur04.area4.il.chicago.comcast.net [68.86.117.137]
4 14 ms 11 ms 11 ms te-0-7-0-2-sur03.area4.il.chicago.comcast.net [68.87.211.217]
5 19 ms 11 ms 17 ms te-2-8-0-0-ar01.area4.il.chicago.comcast.net [68.87.211.185]
6 11 ms 21 ms 11 ms he-3-11-0-0-cr01.350ecermak.il.ibone.comcast.net
[68.86.90.13]
7 16 ms 11 ms 12 ms pos-1-8-0-0-pe01.350ecermak.il.ibone.comcast.net
[68.86.87.166]
8 15 ms 13 ms 17 ms te0-4-0-7.ccr22.ord03.atlas.cogentco.com [154.54.12.129]
9 13 ms 18 ms 10 ms te0-3-0-1.ccr22.ord01.atlas.cogentco.com [154.54.29.21]
10 37 ms 39 ms 34 ms te0-3-0-1.ccr22.bos01.atlas.cogentco.com [154.54.24.57]
11 224 ms 268 ms 205 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 44 ms 35 ms 34 ms 38.111.40.114
13 36 ms 34 ms 34 ms 208.95.185.41
Trace complete.

Nettest.exe results:
contacting nettest server..
Local IP: 68.57.219.35
Ping: 73.2 msec
Port: 80: 956 KB/sec 31 KB/sec 1105 KB/sec 500
Port: 80: 996 KB/sec 32 KB/sec 1151 KB/sec 500
Port: 443: 1026 KB/sec 33 KB/sec 1189 KB/sec 500
Port: 443: 977 KB/sec 32 KB/sec 1147 KB/sec 500
Port: 7255: 978 KB/sec 32 KB/sec 1150 KB/sec 500
Port: 7255: 1011 KB/sec 33 KB/sec 1184 KB/sec 500
Port: 7003: 1015 KB/sec 38 KB/sec 1175 KB/sec 500
Port: 7003: 1009 KB/sec 34 KB/sec 1199 KB/sec 500
Port: 7202: 994 KB/sec 32 KB/sec 1149 KB/sec 500
Port: 7202: 996 KB/sec 46 KB/sec 1201 KB/sec 500
Port: 7499: 1 KB/sec 3 KB/sec 8 KB/sec 499
Port: 7499: 999 KB/sec 31 KB/sec 1155 KB/sec 500
Port: 80: 982 KB/sec 40 KB/sec 1145 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

No errors reported in Windows logs, but here are the errors from the Clientservercomm log:
121125 14:42:08 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.192:7001
121125 14:42:18 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.192:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 14:42:18 16 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.105:7045).
121125 14:42:19 17 Client[0 [NOENT]]: GameServer link connected (208.95.184.105:7045).
121125 14:42:36 25 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.105:7045). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 14:42:36 26 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.198:7350).
121125 14:42:36 27 Client[0 [NOENT]]: GameServer link connected (208.95.184.198:7350).
121125 14:43:03 29 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.198:7350). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 14:43:03 30 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.88:7046).
121125 14:43:03 31 Client[0 [NOENT]]: GameServer link connected (208.95.184.88:7046).
121125 14:45:20 34 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 14:45:33 35 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.88:7046). Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
121125 14:45:38 36 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7415). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121125 14:48:56 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.43:7001
121125 14:49:09 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.43:7001). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:49:09 16 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.183:7361).
121125 14:49:09 17 Client[0 [NOENT]]: GameServer link connected (208.95.184.183:7361).
121125 14:49:33 25 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.183:7361). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:49:33 26 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.183:7350).
121125 14:49:33 27 Client[0 [NOENT]]: GameServer link connected (208.95.184.183:7350).
121125 14:49:40 29 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 14:50:54 32 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.183:7350). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:50:54 33 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.189:7121).
121125 14:50:55 34 Client[0 [NOENT]]: GameServer link connected (208.95.184.189:7121).
121125 14:53:46 38 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 14:54:00 39 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.189:7121). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:54:05 40 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7415). Reason: gclChatConnect_Logout(0:No error) (socket error 0: No error)
121125 15:03:19 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.38:7001
121125 15:03:28 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.38:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:03:28 16 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.185:7325).
121125 15:03:28 17 Client[0 [NOENT]]: GameServer link connected (208.95.184.185:7325).
121125 15:05:22 27 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.185:7325). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:05:22 28 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.190:7346).
121125 15:05:23 29 Client[0 [NOENT]]: GameServer link connected (208.95.184.190:7346).
121125 15:14:34 31 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 15:14:37 32 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.190:7346). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:14:37 33 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.185:7325).
121125 15:14:38 34 Client[0 [NOENT]]: GameServer link connected (208.95.184.185:7325).
121125 15:15:48 38 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.185:7325). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:15:48 39 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.176:7301).
121125 15:15:49 40 Client[0 [NOENT]]: GameServer link connected (208.95.184.176:7301).
121125 15:17:45 42 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 15:17:54 43 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.176:7301). Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
121125 15:17:59 44 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7404). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)


It has been a few days now of really unstable connections. Any shot of us getting an update on the situation?

Hello.I have the following problem
http://store.picbg.net/thumb/6E/39/8e1d46fbbd916e39.jpg
Also sometimes it says no internet connection.
Otherwise, I have internet connection.Other online games have an internet connection.
Just not Star Trek.And as a fan of Star Trek this makes me sick.Please help

Hopefully this week we'll get some sort of fix for this. Its gone past a mild annoyance to moderate aggravation. As I stated in a previous post, I'm having the same problem as others, with it trying to connect to the patch server, then shooting itself in the foot on the second attempt.

Highlighted hop there in red has had some problems of late. From the relay name there I'd surmise that hop is in the Boston area. Might still be part of the mess Sandy left. Would be useful if PWE can get Cogentco to reroute around that hop until that's straightened out....

Would also strongly recommend zeroing out your IP address in your nettest, for obvious reasons.

For those that say "but that was weeks ago!!!" keep in mind that internet infrastructure is on the low end of the priority scale when it comes to disaster cleanup.