Starfleet Veteran
Join Date: Nov 2012
Posts: 93
# 661
11-24-2012, 05:04 AM
the launcher patch fails, it is not possible to log in
Ensign
Join Date: Nov 2012
Posts: 2
# 662
11-24-2012, 05:52 AM
Quote:
Originally Posted by dranzer144 View Post
some possible fix for steam users : force verified the game catch files using steam.
it will find that some files are missing and will re-download them (3-4 gig download, relaxes it downloads nothing new, just rewriting the corrupted files).
after it will finish you MIGHT mange to lunch the game (worked for me, but i haven't tried moving my ship or entering any STF and fleet actions so maybe it wont work).

after you log out, chances are that you will get the error again, if so, repeat.

how to do it? / TLDR
right click on STO in your steam library -> "view downloadable contact" -> "local files" tab -> "verify integrity of game catch..."
Tried this and still no good. Keep getting disconnected after about 10 seconds - 2 minutes of game play. Only success I've had is bouncing between the proxy servers. EU got me 5 minutes with no trouble until it started DCing me.
Ensign
Join Date: Aug 2012
Posts: 6
# 663
11-24-2012, 07:08 AM
Quote:
Originally Posted by belgarion78 View Post
Tried this and still no good. Keep getting disconnected after about 10 seconds - 2 minutes of game play. Only success I've had is bouncing between the proxy servers. EU got me 5 minutes with no trouble until it started DCing me.
this could fix the launcher it self not working
not the DC sadly
Starfleet Veteran
Join Date: Nov 2012
Posts: 93
# 664
11-24-2012, 07:26 AM
any fixes for players not using steam?
Ensign
Join Date: Aug 2012
Posts: 24
# 665
11-25-2012, 06:04 AM
couldn't login since nov 20th, it always fails as the launcher goes for the 2nd attempt.
Starfleet Veteran
Join Date: Jun 2012
Posts: 251
# 666
11-25-2012, 06:17 AM
I logged in yesterday to do the Tour event ~13 hours ago but it was solid lag ingame so I gave up. Trying to log on now for 15 minutes and not even getting to the character screen.

...and it finally works after disabling the proxy I enabled yesterday to try play the game then.
Ensign
Join Date: Nov 2012
Posts: 2
# 667
11-25-2012, 07:25 AM
ISP: Comcast, Chicago, IL


Tracert test results:


Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms CISCO22469 [10.110.178.1]
2 37 ms 30 ms 29 ms c-68-57-216-1.hsd1.il.comcast.net [68.57.216.1]

3 11 ms 10 ms 11 ms te-0-2-0-4-sur04.area4.il.chicago.comcast.net [68.86.117.137]
4 14 ms 11 ms 11 ms te-0-7-0-2-sur03.area4.il.chicago.comcast.net [68.87.211.217]
5 19 ms 11 ms 17 ms te-2-8-0-0-ar01.area4.il.chicago.comcast.net [68.87.211.185]
6 11 ms 21 ms 11 ms he-3-11-0-0-cr01.350ecermak.il.ibone.comcast.net
[68.86.90.13]
7 16 ms 11 ms 12 ms pos-1-8-0-0-pe01.350ecermak.il.ibone.comcast.net
[68.86.87.166]
8 15 ms 13 ms 17 ms te0-4-0-7.ccr22.ord03.atlas.cogentco.com [154.54.12.129]
9 13 ms 18 ms 10 ms te0-3-0-1.ccr22.ord01.atlas.cogentco.com [154.54.29.21]
10 37 ms 39 ms 34 ms te0-3-0-1.ccr22.bos01.atlas.cogentco.com [154.54.24.57]
11 224 ms 268 ms 205 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 44 ms 35 ms 34 ms 38.111.40.114
13 36 ms 34 ms 34 ms 208.95.185.41
Trace complete.

Nettest.exe results:
contacting nettest server..
Local IP: 68.57.219.35
Ping: 73.2 msec
Port: 80: 956 KB/sec 31 KB/sec 1105 KB/sec 500
Port: 80: 996 KB/sec 32 KB/sec 1151 KB/sec 500
Port: 443: 1026 KB/sec 33 KB/sec 1189 KB/sec 500
Port: 443: 977 KB/sec 32 KB/sec 1147 KB/sec 500
Port: 7255: 978 KB/sec 32 KB/sec 1150 KB/sec 500
Port: 7255: 1011 KB/sec 33 KB/sec 1184 KB/sec 500
Port: 7003: 1015 KB/sec 38 KB/sec 1175 KB/sec 500
Port: 7003: 1009 KB/sec 34 KB/sec 1199 KB/sec 500
Port: 7202: 994 KB/sec 32 KB/sec 1149 KB/sec 500
Port: 7202: 996 KB/sec 46 KB/sec 1201 KB/sec 500
Port: 7499: 1 KB/sec 3 KB/sec 8 KB/sec 499
Port: 7499: 999 KB/sec 31 KB/sec 1155 KB/sec 500
Port: 80: 982 KB/sec 40 KB/sec 1145 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

No errors reported in Windows logs, but here are the errors from the Clientservercomm log:
121125 14:42:08 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.192:7001
121125 14:42:18 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.192:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 14:42:18 16 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.105:7045).
121125 14:42:19 17 Client[0 [NOENT]]: GameServer link connected (208.95.184.105:7045).
121125 14:42:36 25 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.105:7045). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 14:42:36 26 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.198:7350).
121125 14:42:36 27 Client[0 [NOENT]]: GameServer link connected (208.95.184.198:7350).
121125 14:43:03 29 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.198:7350). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 14:43:03 30 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.88:7046).
121125 14:43:03 31 Client[0 [NOENT]]: GameServer link connected (208.95.184.88:7046).
121125 14:45:20 34 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 14:45:33 35 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.88:7046). Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
121125 14:45:38 36 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7415). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121125 14:48:56 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.43:7001
121125 14:49:09 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.43:7001). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:49:09 16 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.183:7361).
121125 14:49:09 17 Client[0 [NOENT]]: GameServer link connected (208.95.184.183:7361).
121125 14:49:33 25 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.183:7361). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:49:33 26 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.183:7350).
121125 14:49:33 27 Client[0 [NOENT]]: GameServer link connected (208.95.184.183:7350).
121125 14:49:40 29 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 14:50:54 32 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.183:7350). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:50:54 33 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.189:7121).
121125 14:50:55 34 Client[0 [NOENT]]: GameServer link connected (208.95.184.189:7121).
121125 14:53:46 38 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 14:54:00 39 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.189:7121). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:54:05 40 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7415). Reason: gclChatConnect_Logout(0:No error) (socket error 0: No error)
121125 15:03:19 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.38:7001
121125 15:03:28 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.38:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:03:28 16 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.185:7325).
121125 15:03:28 17 Client[0 [NOENT]]: GameServer link connected (208.95.184.185:7325).
121125 15:05:22 27 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.185:7325). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:05:22 28 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.190:7346).
121125 15:05:23 29 Client[0 [NOENT]]: GameServer link connected (208.95.184.190:7346).
121125 15:14:34 31 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 15:14:37 32 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.190:7346). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:14:37 33 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.185:7325).
121125 15:14:38 34 Client[0 [NOENT]]: GameServer link connected (208.95.184.185:7325).
121125 15:15:48 38 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.185:7325). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:15:48 39 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.176:7301).
121125 15:15:49 40 Client[0 [NOENT]]: GameServer link connected (208.95.184.176:7301).
121125 15:17:45 42 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 15:17:54 43 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.176:7301). Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
121125 15:17:59 44 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7404). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)


It has been a few days now of really unstable connections. Any shot of us getting an update on the situation?
Ensign
Join Date: Jul 2012
Posts: 8
# 668
11-25-2012, 09:08 AM
Hello.I have the following problem
http://store.picbg.net/thumb/6E/39/8e1d46fbbd916e39.jpg
Also sometimes it says no internet connection.
Otherwise, I have internet connection.Other online games have an internet connection.
Just not Star Trek.And as a fan of Star Trek this makes me sick.Please help
Ensign
Join Date: Jul 2012
Posts: 11
# 669
11-25-2012, 03:02 PM
Hopefully this week we'll get some sort of fix for this. Its gone past a mild annoyance to moderate aggravation. As I stated in a previous post, I'm having the same problem as others, with it trying to connect to the patch server, then shooting itself in the foot on the second attempt.
Commander
Join Date: Jun 2012
Posts: 441
# 670
11-25-2012, 05:07 PM
Quote:
Originally Posted by belgarion78 View Post
ISP: Comcast, Chicago, IL


Tracert test results:


Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms CISCO22469 [10.110.178.1]
2 37 ms 30 ms 29 ms c-68-57-216-1.hsd1.il.comcast.net [68.57.216.1]

3 11 ms 10 ms 11 ms te-0-2-0-4-sur04.area4.il.chicago.comcast.net [68.86.117.137]
4 14 ms 11 ms 11 ms te-0-7-0-2-sur03.area4.il.chicago.comcast.net [68.87.211.217]
5 19 ms 11 ms 17 ms te-2-8-0-0-ar01.area4.il.chicago.comcast.net [68.87.211.185]
6 11 ms 21 ms 11 ms he-3-11-0-0-cr01.350ecermak.il.ibone.comcast.net
[68.86.90.13]
7 16 ms 11 ms 12 ms pos-1-8-0-0-pe01.350ecermak.il.ibone.comcast.net
[68.86.87.166]
8 15 ms 13 ms 17 ms te0-4-0-7.ccr22.ord03.atlas.cogentco.com [154.54.12.129]
9 13 ms 18 ms 10 ms te0-3-0-1.ccr22.ord01.atlas.cogentco.com [154.54.29.21]
10 37 ms 39 ms 34 ms te0-3-0-1.ccr22.bos01.atlas.cogentco.com [154.54.24.57]
11 224 ms 268 ms 205 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 44 ms 35 ms 34 ms 38.111.40.114
13 36 ms 34 ms 34 ms 208.95.185.41
Trace complete.

Nettest.exe results:
contacting nettest server..
Local IP: 68.57.219.35
Ping: 73.2 msec
Port: 80: 956 KB/sec 31 KB/sec 1105 KB/sec 500
Port: 80: 996 KB/sec 32 KB/sec 1151 KB/sec 500
Port: 443: 1026 KB/sec 33 KB/sec 1189 KB/sec 500
Port: 443: 977 KB/sec 32 KB/sec 1147 KB/sec 500
Port: 7255: 978 KB/sec 32 KB/sec 1150 KB/sec 500
Port: 7255: 1011 KB/sec 33 KB/sec 1184 KB/sec 500
Port: 7003: 1015 KB/sec 38 KB/sec 1175 KB/sec 500
Port: 7003: 1009 KB/sec 34 KB/sec 1199 KB/sec 500
Port: 7202: 994 KB/sec 32 KB/sec 1149 KB/sec 500
Port: 7202: 996 KB/sec 46 KB/sec 1201 KB/sec 500
Port: 7499: 1 KB/sec 3 KB/sec 8 KB/sec 499
Port: 7499: 999 KB/sec 31 KB/sec 1155 KB/sec 500
Port: 80: 982 KB/sec 40 KB/sec 1145 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

No errors reported in Windows logs, but here are the errors from the Clientservercomm log:
121125 14:42:08 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.192:7001
121125 14:42:18 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.192:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 14:42:18 16 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.105:7045).
121125 14:42:19 17 Client[0 [NOENT]]: GameServer link connected (208.95.184.105:7045).
121125 14:42:36 25 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.105:7045). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 14:42:36 26 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.198:7350).
121125 14:42:36 27 Client[0 [NOENT]]: GameServer link connected (208.95.184.198:7350).
121125 14:43:03 29 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.198:7350). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 14:43:03 30 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.88:7046).
121125 14:43:03 31 Client[0 [NOENT]]: GameServer link connected (208.95.184.88:7046).
121125 14:45:20 34 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 14:45:33 35 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.88:7046). Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
121125 14:45:38 36 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7415). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121125 14:48:56 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.43:7001
121125 14:49:09 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.43:7001). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:49:09 16 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.183:7361).
121125 14:49:09 17 Client[0 [NOENT]]: GameServer link connected (208.95.184.183:7361).
121125 14:49:33 25 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.183:7361). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:49:33 26 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.183:7350).
121125 14:49:33 27 Client[0 [NOENT]]: GameServer link connected (208.95.184.183:7350).
121125 14:49:40 29 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 14:50:54 32 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.183:7350). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:50:54 33 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.189:7121).
121125 14:50:55 34 Client[0 [NOENT]]: GameServer link connected (208.95.184.189:7121).
121125 14:53:46 38 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 14:54:00 39 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.189:7121). Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error) (socket error 0: No error)
121125 14:54:05 40 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7415). Reason: gclChatConnect_Logout(0:No error) (socket error 0: No error)
121125 15:03:19 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.38:7001
121125 15:03:28 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.38:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:03:28 16 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.185:7325).
121125 15:03:28 17 Client[0 [NOENT]]: GameServer link connected (208.95.184.185:7325).
121125 15:05:22 27 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.185:7325). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:05:22 28 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.190:7346).
121125 15:05:23 29 Client[0 [NOENT]]: GameServer link connected (208.95.184.190:7346).
121125 15:14:34 31 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 15:14:37 32 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.190:7346). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:14:37 33 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.185:7325).
121125 15:14:38 34 Client[0 [NOENT]]: GameServer link connected (208.95.184.185:7325).
121125 15:15:48 38 Client[0 [NOENT]]: GameServer link disconnected (208.95.184.185:7325). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121125 15:15:48 39 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.176:7301).
121125 15:15:49 40 Client[0 [NOENT]]: GameServer link connected (208.95.184.176:7301).
121125 15:17:45 42 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link unresponsive for more than 5 seconds.
121125 15:17:54 43 Client[0 P[3370379@1151583 Mac@Belgarion78]]: GameServer link disconnected (208.95.184.176:7301). Reason: socket was shutdown(10060:Timeout on connection attempt) (socket error 10060: Timeout on connection attempt)
121125 15:17:59 44 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7404). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)


It has been a few days now of really unstable connections. Any shot of us getting an update on the situation?
Highlighted hop there in red has had some problems of late. From the relay name there I'd surmise that hop is in the Boston area. Might still be part of the mess Sandy left. Would be useful if PWE can get Cogentco to reroute around that hop until that's straightened out....

Would also strongly recommend zeroing out your IP address in your nettest, for obvious reasons.

For those that say "but that was weeks ago!!!" keep in mind that internet infrastructure is on the low end of the priority scale when it comes to disaster cleanup.
****
Lagging, D/Cing, or rubberbanding? Here's some help.

Current ships: A lot. RTR 15 National Championships....and counting

Last edited by lewstelamon01; 11-25-2012 at 05:13 PM.
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