Sorry, I've already got a full-time job. I guess if some people want to help test, that's fine, but it really rubs me the wrong way that a company relies on people who are paying to use their product to do the bug testing.
People have been running both tribble and holodeck almost since launch... If there were cross server issues, it would be common knowlege.
Having a public test server is common practice in MMOs. This isn't like baking a cake where you have a single recipe that for all intensive purposes gives you exactly what you want. You follow a chocolate cake recipe you don't except a strawberry shortcake, so all you are doing is making sure send chocolate cake is edible.
With games like this, different people have different playing styles. For every 100 people you could potentially have a hundred ways of playing the same content. Multiple that by the thousands and there is no way a single company can cover all the bases to make sure something isn't horribly wrong.
So you open it up to the public, who will be playing it however they play it, and hopefully you catch something you didn't think of or might have missed.
Another thing is developers know what to do. Since they designed the mission they know what step to do to get from point M to point N.
But get that to the public, who wasn't in on the design, and even the most experienced player might not have a clue what to do.
These are all legitimate reasons to have a public test server.
It carries the stigma of being useless to test to the majority of players from my view. We send in tickets about bugs and some nearing game breaking. What happens, regardless of how broken the new patch is, things get pushed to holodeck. I find my time personally wasted testing out new things only to get my bug reports ignored.
What do we get? Time vs Reward..
This game is consumes our free time, most players prefer to get something out of work. I don't intend on spending hours on tribble only to have nothing to show for the time. We don't get paid to test, that's what we pay them for right? I buy Zen all the time, we all fund them....
I didn't read the "accusation" the OP said Dan made, but seriously, is that our job?
I paid for my CE at launch, I paid for my LTS at launch, I paid for my thousands of CP/Zen.....
I pay with my free time to play when I can.....
A player shouldn't be required to test the game we pay for.....
Incentives to test things would garner it attention, this is why Tribble Test Weekends are popular.
If there was some way rewards would trickle to holodeck, I'd test more often. The question remains, even if things were offered for testing on tribble. Would my bug reports make a difference?