If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Got this today with 'Blow Back', so still not fixed... guess I'll hang on to it for a while and wait for them to actually fix bugs instead of wasting time on fluff like the winter event (that they basically just lifted from their previous MMO).