Ensign
Join Date: Aug 2012
Posts: 19
I'm a veteran of over 500 days and never had issues till last patch. I've tried everything I could think of and everything anyone o n the forums could think of. Still have unplayable lag and server disconnects. On the chance someone might care and see see this....here are my test results.


Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 7 ms 10.77.43.1
3 6 ms 7 ms 7 ms tge7-3.snantx3300-er01.texas.rr.com [24.28.133.2
48]
4 12 ms 23 ms 23 ms tge0-7-0-7.snantx3000-tr01.texas.rr.com [24.175.
33.138]
5 18 ms 15 ms 15 ms 24.175.32.176
6 16 ms 14 ms 15 ms ae23.hstntxl3-rtr1.texas.rr.com [24.175.32.156]

7 19 ms 14 ms 15 ms ae-2-0.cr0.hou30.tbone.rr.com [66.109.6.108]
8 17 ms 15 ms 15 ms ae-0-0.pr0.dfw10.tbone.rr.com [66.109.6.181]
9 158 ms 211 ms 224 ms te9-4.ccr01.dfw03.atlas.cogentco.com [154.54.11.
49]
10 16 ms 15 ms 15 ms te0-4-0-3.ccr21.dfw01.atlas.cogentco.com [154.54
.82.21]
11 26 ms 25 ms 25 ms te0-3-0-2.ccr21.mci01.atlas.cogentco.com [154.54
.5.222]
12 38 ms 37 ms 37 ms te0-2-0-3.ccr21.ord01.atlas.cogentco.com [154.54
.7.186]
13 61 ms 59 ms 61 ms te0-1-0-1.ccr22.bos01.atlas.cogentco.com [154.54
.6.21]
14 61 ms 61 ms 64 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
15 58 ms 67 ms 70 ms 38.111.40.114
16 58 ms 59 ms 59 ms 208.95.185.41

Trace complete.





contacting nettest server..
Local IP: 72.178.118.70
Ping: 57.9 msec
Port: 80: 963 KB/sec 34 KB/sec 1019 KB/sec 500
Port: 80: 959 KB/sec 34 KB/sec 1015 KB/sec 500
Port: 443: 967 KB/sec 34 KB/sec 1023 KB/sec 500
Port: 443: 1001 KB/sec 33 KB/sec 1059 KB/sec 500
Port: 7255: 927 KB/sec 32 KB/sec 980 KB/sec 500
Port: 7255: 967 KB/sec 34 KB/sec 1026 KB/sec 500
Port: 7003: 967 KB/sec 32 KB/sec 1023 KB/sec 500
Port: 7003: 997 KB/sec 38 KB/sec 1060 KB/sec 500
Port: 7202: 976 KB/sec 34 KB/sec 1034 KB/sec 500
Port: 7202: 1016 KB/sec 34 KB/sec 1071 KB/sec 500
Port: 7499: 978 KB/sec 33 KB/sec 1034 KB/sec 500
Port: 7499: 976 KB/sec 35 KB/sec 1034 KB/sec 500
Port: 80: 946 KB/sec 33 KB/sec 1001 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

PROVIDER: Time WARNER
Captain
Join Date: Jun 2012
Posts: 1,691
# 52
09-10-2012, 11:45 PM
In a thread in the "Gameplay Bugs" subforum about this issue, people have been posting their ISP and location. There may be a pattern. So far, people who have this issue have reported that their ISP is Time Warner and that they are located in either Texas or Southern California.

See here:
http://sto-forum.perfectworld.com/sh...d.php?t=382861

Last edited by frtoaster; 09-10-2012 at 11:48 PM.
Ensign
Join Date: Jul 2012
Posts: 2
Ever since Season 7 went live I'm unable to play the game. All I get are nonstop Server Not Responding messages, followed by disconnects.

I've turned down all my in game settings, updated my computer which is less than a year old, video driver, and even defragged just in case. Still the same constant issues. I can't play the game at all.

Hopefully a Dev or someone from Cryptic/PW frequents these forums and is aware of the issue. I tried submitting a Ticket In Game many times only to get disconnected before I could finish.
Empire Veteran
Join Date: Jun 2012
Posts: 2,777
# 54
12-05-2012, 10:16 AM
Quote:
Originally Posted by baxhatrix View Post
Ever since Season 7 went live I'm unable to play the game. All I get are nonstop Server Not Responding messages, followed by disconnects.

I've turned down all my in game settings, updated my computer which is less than a year old, video driver, and even defragged just in case. Still the same constant issues. I can't play the game at all.

Hopefully a Dev or someone from Cryptic/PW frequents these forums and is aware of the issue. I tried submitting a Ticket In Game many times only to get disconnected before I could finish.
I have noticed today a very horrid amount of repeat server not responding and then cannot connect to game server error. Not to mention a ticket going on now for 6 days unresolved of a boff issue. Yeah this apparently is a Cryptic/PWE issue and its not on my end either it was painful but all I could do today on here is doff and horrible problems with this game like this and they expect votes and crap on other sites... I don't normally vote but i'll go vote for the game with a better connection lol.
Career Officer
Join Date: Sep 2012
Posts: 442
# 55
12-05-2012, 01:49 PM
why is this not getting fixed? we keep crashing and this has been going on for almost a month.
Career Officer
Join Date: Jun 2012
Posts: 2,198
# 56
12-05-2012, 02:23 PM
Quote:
Originally Posted by zeuxidemus001 View Post
I have noticed today a very horrid amount of repeat server not responding and then cannot connect to game server error. Not to mention a ticket going on now for 6 days unresolved of a boff issue. Yeah this apparently is a Cryptic/PWE issue and its not on my end either it was painful but all I could do today on here is doff and horrible problems with this game like this and they expect votes and crap on other sites... I don't normally vote but i'll go vote for the game with a better connection lol.
From my experience, its not a Cryptic issue at all, as the only problem I've encountered this month is being kicked out 10 seconds after starting a Fleet Action....

Have you looked at this ongoing thread in the PWE Technical Support Forum??? http://techsupport.perfectworld.com/...ead.php?t=4181

It would also be useful if you looked at the instructions for the NetTest and Trace-Route diagnostic located in this thread, and post the results in the PWE Support forum... http://sto-forum.perfectworld.com/sh...d.php?t=225155
Captain
Join Date: Jun 2012
Posts: 1,360
# 57
12-05-2012, 02:41 PM
Nettests, traceroutes, clearing and resetting your IP address, resetting your modem, reinstalling drivers, none of this will fix the "server not responding" problem. It's just pointless hoop-jumping to placate you with the illusion that you're doing something about it.
Commander
Join Date: Jun 2012
Posts: 441
# 58
12-05-2012, 02:48 PM
Quote:
Originally Posted by hanover2 View Post
Nettests, traceroutes, clearing and resetting your IP address, resetting your modem, reinstalling drivers, none of this will fix the "server not responding" problem. It's just pointless hoop-jumping to placate you with the illusion that you're doing something about it.
They're not intended to fix anything. They're intended to give some sort of baseline for the tech team to work with.

Tech support doesn't have magic bullets that solve everything, but it helps them to know what you've done to a certain point, and they can then work from there.
****
Lagging, D/Cing, or rubberbanding? Here's some help.

Current ships: A lot. RTR 15 National Championships....and counting
Career Officer
Join Date: Jun 2012
Posts: 70
# 59
12-07-2012, 06:08 AM
since that latest patch its only gotten worst for me i get into an area and i get random disconnects i move to a mission area and the lagg is so bad the game randomly freezes hell i cant even do a borg red alert anymore due to the lagg
Captain
Join Date: Jul 2012
Posts: 1,473
# 60
12-07-2012, 01:23 PM
I find this odd as well.

400-day player (paying customer), approximately 26+ days playing time. Buy way-too many Zen

My internet connection is as stable as any can be, cable-based on a strong backbone based in Vancouver BC.

Seasons Five & Six - not a single disconnect other that me leaving the computer and timing out.

Since Season Seven started, I have been experiencing increasing server time-outs and disconnects. The average is 2-5x per session. The timing the of the disconnects varies, as I play at different times of the day between projects. Mid-day, PST is the worst.

Today I was disconnected 5x consecutively estimated between 1130 and 1246 hrs, PST.

In the real world I work with SaaS projects. Disconnects with our products are rare, but occur during times of unusually high connectivity. My instincts tell me that increased access (time of day, Season 7, Winter Wonderland and recent good press) is the culprit here. Systems like this are rarely used to the maximum, but there are always times when the system is overtaxed.

Good to see increased access. It's a positive sign for the growth of Star Trek Online. I't a good problem to have.

Being a paying customer, this frustrates me. Although STO is hardly mission critical software - ie my business would slow or fail without access, it is to me mission critical for my happiness. Yes, I'm addicted. Having a foot in their camp so to speak, I also understand the balance between overall performance, the downsides of priority access and the unreasonable overhead that ultimately entails.

My grammar aside, you really should do something about this.


Addendum: 1335 hrs connectivity stable again. I should really not watch Sherlock while playing Star Trek. There's a thought... reintroduce Moriarty!

Admiral Thrax

Last edited by ddesjardins; 12-07-2012 at 01:41 PM.
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