Commander
Join Date: Jun 2012
Posts: 441
# 11
12-09-2012, 02:17 AM
/10chars

Typing that usually gets around forum character limitations, because the hard return to type that line counts as a character.

Anyway....this probably belongs in PC/Tech issues, but...try running traceroutes and a nettest...at least it'll show if your connection is going bonkers and where any laggy spots may be en route to the server.

Also, because there may not be some people aware of this, make sure PMB is not running on your PC while you're playing. This is because PMB acts like a P2P client and if it's running and you happen to have the STO installer (obviously this would not apply to people who either played prior to F2P, have a boxed version, or DLed the game from steam) or any other game's installer which utilizes PMB, it's uploading in the background while you're playing and this can eat up bandwidth and cause lag/connection issues (this, I know from experience -.-)
****
Lagging, D/Cing, or rubberbanding? Here's some help.

Current ships: A lot. RTR 15 National Championships....and counting
Republic Veteran
Join Date: Jun 2012
Posts: 839
# 12
12-09-2012, 02:41 AM
I've been having a lot of lag, but just today, its even dropped me a few times. I'm Comcast in Fremont here.

I'm not having any unusual lag in any other online game I've been playing.

But I'll go long periods where nothing I do happens in game, then it will be OK, then it will just be rubber bandy.
Ensign
Join Date: Dec 2012
Posts: 2
# 13
12-09-2012, 03:06 AM
Since yesterday lagg and drop outs here in The Netherlands, Europe to....
Lieutenant
Join Date: Aug 2012
Posts: 32
Ever since the Winter update thing I've been having horrible lag, constant disconnects. Totally unplayable at least 50% of the time. Its weird in that it seems zone specific at times. Earth Spacedock and DS9 are usually OK, but sector space it impossible.

Probalby just cooincidnece.

I am using comcast in Norther California. I have another thread in the General Community Feedback board and so far two other Nor Cal comcast users have reported similar problems.

Help!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Joe>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

Here's the trace:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 7 ms 15 ms 96.120.14.193
3 10 ms 9 ms 8 ms te-8-3-sr01.davis.ca.ccal.comcast.net [69.139.19
7.173]
4 9 ms 9 ms 9 ms te-0-3-0-5-ar03.sacramento.ca.sacra.comcast.net
[68.85.120.221]
5 14 ms 11 ms 11 ms pos-0-3-0-0-cr01.sacramento.ca.ibone.comcast.net
[68.86.90.17]
6 16 ms 14 ms 15 ms pos-0-7-0-0-cr01.sanjose.ca.ibone.comcast.net [6
8.86.85.46]
7 17 ms 16 ms 16 ms pos-0-3-0-0-pe01.529bryant.ca.ibone.comcast.net
[68.86.87.142]
8 21 ms 15 ms 13 ms te0-7-0-12.ccr21.sjc04.atlas.cogentco.com [154.5
4.11.109]
9 16 ms 15 ms 16 ms te0-0-0-6.ccr22.sfo01.atlas.cogentco.com [154.54
.0.177]
10 63 ms 59 ms 59 ms te0-1-0-2.ccr22.mci01.atlas.cogentco.com [154.54
.30.70]
11 70 ms 69 ms 71 ms te0-5-0-4.mpd21.ord01.atlas.cogentco.com [154.54
.45.154]
12 94 ms 96 ms 94 ms te0-3-0-1.ccr22.bos01.atlas.cogentco.com [154.54
.24.57]
13 94 ms 94 ms 94 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 93 ms 91 ms 103 ms 38.111.40.114
15 93 ms 94 ms 92 ms 208.95.185.41

Trace complete.


Here's the Nettest:

contacting nettest server..
Local IP: 76.20.61.173
Ping: 100.0 msec
Port: 80: 368 KB/sec 12 KB/sec 389 KB/sec 500
Port: 80: 316 KB/sec 14 KB/sec 335 KB/sec 500
Port: 443: 324 KB/sec 11 KB/sec 341 KB/sec 500
Port: 443: 369 KB/sec 16 KB/sec 390 KB/sec 500
Port: 7255: 323 KB/sec 10 KB/sec 340 KB/sec 500
Port: 7255: 88 KB/sec 3 KB/sec 93 KB/sec 500
Port: 7003: 326 KB/sec 11 KB/sec 343 KB/sec 500
Port: 7003: 367 KB/sec 12 KB/sec 388 KB/sec 500
Port: 7202: 208 KB/sec 10 KB/sec 221 KB/sec 500
Port: 7202: 253 KB/sec 10 KB/sec 266 KB/sec 500
Port: 7499: 201 KB/sec 9 KB/sec 213 KB/sec 500
Port: 7499: 361 KB/sec 13 KB/sec 381 KB/sec 500
Port: 80: 378 KB/sec 12 KB/sec 398 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit


Thanks
Starfleet Veteran
Join Date: Jun 2012
Posts: 31
# 15
12-09-2012, 04:26 AM
I'm in the Bay Area and a Comcast user, and I have the exact same issue. Pinging the actual game servers (like 208.95.184.101) results in dropped packets about 20% of the time. Been like this for a couple of days now.

I was able to work around this by VPN'ing into my corporate network. Once under VPN the issue disappears. There is something wrong in the routing between NorCal and Cryptic servers, which is ironic considering Cryptic is based not too far from here.

Last edited by vykorprime; 12-09-2012 at 04:35 AM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 31
# 16
12-09-2012, 04:32 AM
Comcast and NorCal here. Same problem.

I poked around a bit. Routing to certain Cryptic servers from NorCal Comcast seem to be half-broken at the moment. Connecting to some game servers (and only *some* game servers, not all) result in dropped packets 10 to 20 percent of the time, leading to the "lag" effect we're seeing. Not sure if it's Comcast's fault or Cryptic's. I thought this would go away soon, but it hasn't for the last two days.

If you have access to a VPN, routing your Internet traffic through the VPN will temporarily bypass this problem.
Ensign
Join Date: Aug 2012
Posts: 4
# 17
12-09-2012, 06:20 AM
I have this also , and i send it the trace report to tech support , send in my pc status .
They said try several optional suggestions , one of them being IP adress link on your pc .
Then i said it still did not work .
They said it was not there fault everything is ok from there end , it must be your fault !
Have not been playing for over 4 months now !
I have a on going account ( Lifetime ) .
I have send in another request for help , it came back with same answers and feedback from them .
Which ultimately ended into a loop !
I gave up when they ask me to send the same report you posted below , and left it at that .
I knew it would yet be another one of those , it is not us , its you situation .

I keep my PC clean from all stuff government and private sector tries to put on my pc so they can monitor me or slow my pc down .
I trace the cookies so i make sure i am not excommunicating some cookies that are trust-able .

Yet this company is not telling me anything i need to know when it comes to a problem .
It is a shame i cannot play , i feel like i am being ousted for idk what ...

Trust me i tried every thing when it comes to software and compatibility with STO and my pc and the internet provider .

I live in Holland Europe and the only thing i came up with is maybe it is some sort of server providence block or bump which makes this happen everytime .
That is my theory .

I bet a fleet credit ! No developer or support team or Moderator will read this post i placed and try to look into this issue .

David , Daniel , Jacob , Zacharia singing off ( what ever you think my name is )
Ensign
Join Date: Nov 2012
Posts: 2
# 18
12-09-2012, 12:21 PM
Same here Nor cal comcast
Quote:
Originally Posted by killelr123 View Post
Ever since the Winter update thing I've been having horrible lag, constant disconnects. Totally unplayable at least 50% of the time. Its weird in that it seems zone specific at times. Earth Spacedock and DS9 are usually OK, but sector space it impossible.

Probalby just cooincidnece.

I am using comcast in Norther California. I have another thread in the General Community Feedback board and so far two other Nor Cal comcast users have reported similar problems.

Help!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Joe>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

Here's the trace:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 7 ms 15 ms 96.120.14.193
3 10 ms 9 ms 8 ms te-8-3-sr01.davis.ca.ccal.comcast.net [69.139.19
7.173]
4 9 ms 9 ms 9 ms te-0-3-0-5-ar03.sacramento.ca.sacra.comcast.net
[68.85.120.221]
5 14 ms 11 ms 11 ms pos-0-3-0-0-cr01.sacramento.ca.ibone.comcast.net
[68.86.90.17]
6 16 ms 14 ms 15 ms pos-0-7-0-0-cr01.sanjose.ca.ibone.comcast.net [6
8.86.85.46]
7 17 ms 16 ms 16 ms pos-0-3-0-0-pe01.529bryant.ca.ibone.comcast.net
[68.86.87.142]
8 21 ms 15 ms 13 ms te0-7-0-12.ccr21.sjc04.atlas.cogentco.com [154.5
4.11.109]
9 16 ms 15 ms 16 ms te0-0-0-6.ccr22.sfo01.atlas.cogentco.com [154.54
.0.177]
10 63 ms 59 ms 59 ms te0-1-0-2.ccr22.mci01.atlas.cogentco.com [154.54
.30.70]
11 70 ms 69 ms 71 ms te0-5-0-4.mpd21.ord01.atlas.cogentco.com [154.54
.45.154]
12 94 ms 96 ms 94 ms te0-3-0-1.ccr22.bos01.atlas.cogentco.com [154.54
.24.57]
13 94 ms 94 ms 94 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 93 ms 91 ms 103 ms 38.111.40.114
15 93 ms 94 ms 92 ms 208.95.185.41

Trace complete.


Here's the Nettest:

contacting nettest server..
Local IP: 76.20.61.173
Ping: 100.0 msec
Port: 80: 368 KB/sec 12 KB/sec 389 KB/sec 500
Port: 80: 316 KB/sec 14 KB/sec 335 KB/sec 500
Port: 443: 324 KB/sec 11 KB/sec 341 KB/sec 500
Port: 443: 369 KB/sec 16 KB/sec 390 KB/sec 500
Port: 7255: 323 KB/sec 10 KB/sec 340 KB/sec 500
Port: 7255: 88 KB/sec 3 KB/sec 93 KB/sec 500
Port: 7003: 326 KB/sec 11 KB/sec 343 KB/sec 500
Port: 7003: 367 KB/sec 12 KB/sec 388 KB/sec 500
Port: 7202: 208 KB/sec 10 KB/sec 221 KB/sec 500
Port: 7202: 253 KB/sec 10 KB/sec 266 KB/sec 500
Port: 7499: 201 KB/sec 9 KB/sec 213 KB/sec 500
Port: 7499: 361 KB/sec 13 KB/sec 381 KB/sec 500
Port: 80: 378 KB/sec 12 KB/sec 398 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit


Thanks
Ensign
Join Date: Dec 2012
Posts: 6
# 19
12-09-2012, 12:43 PM
Yep, NorCal Comcast user here, my husband and I are both having this issue, just since the last patch. Before that everything was fine.

Trace:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 13 ms 10 ms 9 ms [local IP]
3 11 ms 9 ms 15 ms te-7-8-ur09.sacramento.ca.ccal.comcast.net [68.8
5.120.129]
4 10 ms 9 ms 11 ms te-9-2-ur08.sacramento.ca.ccal.comcast.net [68.8
7.221.49]
5 10 ms 11 ms 11 ms te-0-2-0-0-ar03.sacramento.ca.sacra.comcast.net
[68.87.200.189]
6 10 ms 11 ms 15 ms pos-0-4-0-0-cr01.sacramento.ca.ibone.comcast.net
[68.86.90.21]
7 16 ms 16 ms 29 ms pos-0-7-0-0-cr01.sanjose.ca.ibone.comcast.net [6
8.86.85.46]
8 15 ms 15 ms 17 ms pos-0-2-0-0-pe01.529bryant.ca.ibone.comcast.net
[68.86.87.6]
9 15 ms 13 ms 15 ms te0-7-0-12.ccr21.sjc04.atlas.cogentco.com [154.5
4.11.109]
10 15 ms 15 ms 13 ms te0-0-0-6.ccr21.sfo01.atlas.cogentco.com [154.54
.7.173]
11 59 ms 59 ms 61 ms te0-1-0-2.ccr21.mci01.atlas.cogentco.com [154.54
.24.118]
12 80 ms 71 ms 71 ms te0-5-0-4.ccr22.ord01.atlas.cogentco.com [154.54
.45.150]
13 94 ms 93 ms 93 ms te0-1-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.43.206]
14 93 ms 93 ms 93 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
15 99 ms 93 ms 103 ms 38.111.40.114
16 93 ms 93 ms 94 ms 208.95.185.41

Trace complete.

And the nettest:

contacting nettest server..

Local IP: [redacted]
Ping: 90.9 msec
Port: 80: 341 KB/sec 12 KB/sec 359 KB/sec 500
Port: 80: 77 KB/sec 4 KB/sec 83 KB/sec 500
Port: 443: 465 KB/sec 18 KB/sec 490 KB/sec 500
Port: 443: 385 KB/sec 17 KB/sec 406 KB/sec 500
Port: 7255: 302 KB/sec 15 KB/sec 323 KB/sec 500
Port: 7255: 302 KB/sec 15 KB/sec 320 KB/sec 500
Port: 7003: 422 KB/sec 19 KB/sec 448 KB/sec 500
Port: 7003: 114 KB/sec 7 KB/sec 122 KB/sec 500
Port: 7202: 144 KB/sec 7 KB/sec 153 KB/sec 500
Port: 7202: 381 KB/sec 17 KB/sec 408 KB/sec 500
Port: 7499: 123 KB/sec 8 KB/sec 131 KB/sec 500
Port: 7499: 254 KB/sec 8 KB/sec 271 KB/sec 500
Port: 80: 301 KB/sec 15 KB/sec 318 KB/sec 500
Idle NIC bandwidth Send: 2 KB/sec Recv: 3 KB/sec
hit return to exit

Last edited by cmdrfreckles82; 12-09-2012 at 12:46 PM.
Republic Veteran
Join Date: Jun 2012
Posts: 89
# 20
12-09-2012, 01:13 PM
Yep, I posted my results in the sticky thread. I'm also in Norcal and having the same issue.
Reply

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