Ensign
Join Date: Jun 2012
Posts: 10
C:\Users\jerome.Bolo-MK06>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.10.10.1
2 43 ms 17 ms 9 ms c-71-198-8-1.hsd1.ca.comcast.net [71.198.8.1]
3 9 ms 9 ms 9 ms te-7-8-ur02.hayward.ca.sfba.comcast.net [68.86.1
42.237]
4 15 ms 23 ms 11 ms te-1-1-0-10-ar01.oakland.ca.sfba.comcast.net [68
.86.143.126]
5 21 ms 23 ms 23 ms he-2-12-0-0-cr01.sacramento.ca.ibone.comcast.net
[68.86.90.129]
6 15 ms 15 ms 16 ms pos-0-2-0-0-cr01.sanjose.ca.ibone.comcast.net [6
8.86.87.182]
7 14 ms 13 ms 17 ms pos-0-7-0-0-pe01.529bryant.ca.ibone.comcast.net
[68.86.88.202]
8 16 ms 16 ms 14 ms te0-0-0-0.ccr21.sjc04.atlas.cogentco.com [154.54
.11.13]
9 17 ms 16 ms 16 ms te0-1-0-7.ccr21.sfo01.atlas.cogentco.com [154.54
.5.113]
10 60 ms 59 ms 61 ms te0-3-0-1.ccr21.mci01.atlas.cogentco.com [154.54
.24.110]
11 74 ms 71 ms 71 ms te0-3-0-2.ccr21.ord01.atlas.cogentco.com [154.54
.2.190]
12 104 ms 104 ms 109 ms te0-4-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.45.218]
13 107 ms 104 ms 106 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
14 95 ms 94 ms 102 ms 38.111.40.114
15 93 ms 93 ms 93 ms 208.95.185.41

Trace complete.

C:\Users\jerome.Bolo-MK06>


contacting nettest server..
Local IP: 71.198.15.213
Ping: 93.8 msec
Port: 80: 599 KB/sec 21 KB/sec 635 KB/sec 500
Port: 80: 596 KB/sec 20 KB/sec 631 KB/sec 500
Port: 443: 494 KB/sec 47 KB/sec 762 KB/sec 500
Port: 443: 498 KB/sec 22 KB/sec 576 KB/sec 500
Port: 7255: 521 KB/sec 19 KB/sec 555 KB/sec 500
Port: 7255: 479 KB/sec 17 KB/sec 526 KB/sec 500
Port: 7003: 541 KB/sec 19 KB/sec 579 KB/sec 500
Port: 7003: 494 KB/sec 18 KB/sec 529 KB/sec 500
Port: 7202: 536 KB/sec 19 KB/sec 574 KB/sec 500
Port: 7202: 539 KB/sec 19 KB/sec 575 KB/sec 500
Port: 7499: 519 KB/sec 19 KB/sec 556 KB/sec 500
Port: 7499: 549 KB/sec 20 KB/sec 588 KB/sec 500
Port: 80: 473 KB/sec 17 KB/sec 511 KB/sec 500
Idle NIC bandwidth Send: 3 KB/sec Recv: 10 KB/sec
hit return to exit
Lieutenant
Join Date: Aug 2012
Posts: 48
# 22 Solution?
12-09-2012, 03:07 PM
I turned on the US Proxy in options at the launch menu. That seemed to solve the problem for me.
Ensign
Join Date: Dec 2012
Posts: 7
# 23
12-09-2012, 03:21 PM
Quote:
Originally Posted by killelr123 View Post
I turned on the US Proxy in options at the launch menu. That seemed to solve the problem for me.
Makes sense, since all our traffic would then be routed to the proxy server, and then on to the destination... instead of through whatever problematic path is currently giving us fits.

Thanks for posting that, gonna go try it myself!
Republic Veteran
Join Date: Nov 2012
Posts: 2
# 24
12-09-2012, 04:45 PM
Lews, everyone has done that...its not much help, no offence. I am having the same issues after all the the test you have recommended above. No matter how many times you post the same advice over and over in other strings, its obviously not helping anyone at this juncture It is clearly the majority of us in northern California and/or after the season 7 update.

The game simply has become unplayable for me, regardless of all the advice given
Commander
Join Date: Jun 2012
Posts: 441
# 25
12-09-2012, 05:21 PM
Quote:
Originally Posted by kyzler View Post
Lews, everyone has done that...its not much help, no offence. I am having the same issues after all the the test you have recommended above. No matter how many times you post the same advice over and over in other strings, its obviously not helping anyone at this juncture It is clearly the majority of us in northern California and/or after the season 7 update.

The game simply has become unplayable for me, regardless of all the advice given
Well, I don't tell everyone to run a nettest/traceroute because I expect it to fix anything (I know that doesn't) but TS is gonna ask for it anyway. It's suggested to have a baseline for tech support/tech knowledgable members to have a look and see what the problem might be.

I know, having run several traces myself and corroborating this with traces posted by other players, that there's the probability of a bottleneck somewhere in the final hops of the trace. This may or may not be related to the problems with northern CA users but it's definitely an issue.

Tech support isn't an exact science. Everyone has to start somewhere, hence the advice given. It's worked in my own personal experiences with lag and such, in any case.
****
Lagging, D/Cing, or rubberbanding? Here's some help.

Current ships: A lot. RTR 15 National Championships....and counting
Ensign
Join Date: Dec 2012
Posts: 1
# 26 WoW extream lag
12-09-2012, 07:07 PM
This game is unplayable at some times in the day later in the day and at night for me i cant do anything when it is happening and i have a 25 mb/s internet speed from comcast as well
i do hope this gets fixed soon cause i have zen waitting to get used on a ship right after i gain 10 more levels
Ensign
Join Date: Nov 2012
Posts: 5
# 27
12-09-2012, 11:55 PM
I want to add that I'm in California, and from two different locations, both using Comcast, i get severe lag and rubber banding. I can see what others are doing around me, but my input takes forever to happen, or I suddenly disconnect afterward a few minutes of unresponsive controls.

It's driving me bonkers!
Career Officer
Join Date: Jun 2012
Posts: 40
# 28
12-10-2012, 12:15 AM
Having this problem too for a couple of days now. Super annoying! The game is unplayable.

I'm also in Nor Cal, using Comcast.

Whomever needs to fix this, get to work!
[Insert Clever Signature Here]
Career Officer
Join Date: Jun 2012
Posts: 2,330
# 29
12-10-2012, 01:36 AM
Quote:
Originally Posted by pureleadhead View Post
Having this problem too for a couple of days now. Super annoying! The game is unplayable.

I'm also in Nor Cal, using Comcast.

Whomever needs to fix this, get to work!
Now I connect from the Silicon Valley using Comcast, and was suffering from severe lag and server connection issues since last friday. As a temporary solution, I've found that setting the STO Client to use the US Proxy has greatly reduced the lag issue, enough so that once again STO is playable....

(Though the fact that using the US Proxy improves the issue shows that there is a serious peering issue between Comcast and Cogent Communications that needs to be addressed)
Starfleet Veteran
Join Date: Oct 2012
Posts: 1,203
# 30
12-10-2012, 09:53 AM
I am seeing the same issues here. Based in Northern California, Comcast XFinity ISP. I frequently encounter paralysis lag in both ground and sector space. My character or ship are paralyzed and unable to move, exit to sector space, beam up / down, interact with NPC's or doors, etc. I am also seeing the same issues on two separate PC's tied to the same router.

Yes, tried updating the router firmware, but haven't noticed any improvement.

The game now frequently crashes when shelling out to the Windows7 desk top -- it never did this before season7.

My hardware is more than enough to run the game:
-i7-2600k processor on an Asus P8P67M-Pro
- 8 GIGS DDR3 PC2000
-160gig SSD
-2 TB secondary hard drive
-EVGA GTX580 super-clocked video card


Using my ISP's connection testing utility, I have 4.25MB upload speed, 25.5MB download per sec.

Please advise.
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