If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
It's a deffective payment method. I bought mine at a 7-11 and tried to enter it and it said "still to pay" 73 cents or something. What a fake ass promo to advertise when that card says YOU owe THEM money when you DON'T x.x sighs.
i had decided to take advantage of the promo . seeing i can find the UGC cards in more places then the PWE cards . it worked great .
i like having choices when buying game currency , i can go to one store and most likely find the domination im looking to spend no matter the card type
Actually, if you're Canadian you *might* get screwed by the card.
I had bought one from Wal-Mart and trying to redeem it showed I still owed $0.71. Changing my country from Canada to the US resolved the issue and it treated the $20 card as a $20 card.
I later bought one from Futureshop, and same issue. Switching to US, however, it now said the card was only worth $19.30, with no way to redeem it. So, after redeeming two cards, I now have 360 points sitting in my UGC account unable to be redeemed because apparently they charge you conversion rates.
Here is the problem with this situation of changing from Canada to US. Our Currency is worth a fraction more than yours, in basic terms it is on-par with the US. So why are we being charged more for our transactions? The cards have a value of $20, and are not filled to equal that amount they are activated by the retailer to reflect that amount, then UGC changes the value because it was purchased in Canada, thus requiring you to purchase another card to make up the difference. Our currency has been on par or higher for over 2 years so it isn't a new thing, and seeing as the variable charge changes daily they have their own program deciding the exchange rates.
I am currently in discussions with various Canadian retailers to just pull the cards from their shelves until this matter is resolved by Ultimate game Card, and if it isn't to just have them demand a refund for a defective product. I work with the purchasing agents for a large portion of the retailers who currently sell this card, and so far 3 of them are looking into the matter. So for the greed portrayed by UGC in discriminating towards Canadian customers, they will feel it in their pocket book quicker than if just a few people stop buying their cards, it just won't be sold anywhere in Canada.
Last edited by varlakfirestorm; 01-01-2013 at 02:56 PM.
Ok, so what's the issue with this card now? I purchased an Ultimate Game Card and TRIED to enter it into my account. After clicking "charge Zen" and choosing Ultimate Game Card as provider and $50 as the denomination, I click on "Checkout". That's it I guess because the next step is a white window that opens up with nothing in it. I get different error messages depending on if I attempt this in Firefox, Opera or Internet Explorer. Anyone else having this issue? Is it only an issue today? I've submitted a ticket, but their usual response time really leaves something to be desired.